MALIKA MEFANE
Warner Robins,USA
Summary
Enthusiastic server and customer service representative with a background in fast-paced diner, short-order restaurant environments, and customer support and resolution. Dedicated to ensuring customer satisfaction by addressing inquiries and resolving issues promptly. Adheres to service protocols and upholds safety guidelines at all times. Proactive team player known for assisting colleagues with extra duties. Possesses keen attention to detail, exceptional organizational abilities, and adept at managing multiple tasks efficiently and accurately.
Overview
5
5
years of professional experience
Work History
Customer Service
City of Warner Robins
Warner Robins, GA
11.2023 - Current
- Provides information related to utility services. Respond to routine questions, complaints, or requests for service. Research and resolve customer complaints.
- Maintain customer utility accounts, including new account setup, verification of account information, changes/corrections in name/address, process meter reading re-checks, and changes in service.
- Generate, schedule, and coordinate all work orders with field personnel for service connections and disconnections.
- Uses Microsoft Office
Customer Service
Longhorn Steakhouse
Warner Robins, GA
03.2021 - Current
- Bus and reset tables to keep dining room and work areas clean.
- Cultivate warm relationships with regular customers.
- Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explain menu items and suggest appropriate options for food allergy concerns.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Arrange and prepare tables for customers to offer memorable experiences to guests and foster repeat business.
- Seat customers in timely manner by managing reservations and waitlists skillfully.
- Utilize communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learn and follow local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Serve food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Process orders and sent to kitchen employees for preparation.
- Answer customers' questions, recommend items, and record order information.
- Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Print dining checks with total due, collect payment and offer receipts to complete transactions.
- Supervise set up of banquet food stations and coordinate service to multiple dining areas.
Warehouse Worker
Amazon
Warner Robins, GA
03.2020 - 12.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed general housekeeping and cleaning tasks.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Customer Service
GEICO
Macon, GA
01.2021 - 03.2021
- Assessed customer needs and recommended suitable insurance policies.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Set up customer payment plans to cover annual policies and renewals.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Provided primary customer support to internal and external customers.
- Assisted customers with completing insurance documents to avoid missed information.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Promoted available products and services to customers during service, account management, and order calls.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Nursing
Central Georgia Technical College
Warner Robins, GAHigh School Diploma -
Bleckley County High School
Cochran, GA05.2014
Skills
- Complaint resolution
- Scheduling
- Shipping and Receiving
- Forklift Operation
- Order Picking and Processing
- Unloading Cargo
- Guest Relations Management
- High-Volume Dining
- Customer service improvement
- Customer service optimization
- Excellent customer service
- Healthcare customer service
- Customer service background
- Adherence to high customer service standards
- Customer service leadership
- Customer service and communication skills
- Effective customer service
- Customer service understanding
- Customer service experience
Timeline
Customer Service
City of Warner Robins
11.2023 - Current
Customer Service
Longhorn Steakhouse
03.2021 - Current
Customer Service
GEICO
01.2021 - 03.2021
Warehouse Worker
Amazon
03.2020 - 12.2021
Associate of Science - Nursing
Central Georgia Technical College
High School Diploma -
Bleckley County High School