Malika Simmons
Newark
Summary
Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Comprehensive understanding of banking operations gained through background as Universal Banker. Demonstrated ability to establish strong client relationships, cross-sell financial products and services, manage cash balances, and maintain regulatory compliance. Strengths include problem-solving skills, customer service focus, and fluency in various banking systems. Made significant impact by improving operational efficiency and contributing to revenue growth in previous roles.
Overview
6
6
years of professional experience
Work History
Universal Banker
M&T Bank
Newark
12.2024 - 05.2025
- Developed relationships with business owners to promote commercial banking services.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Assisted customers with setting up direct deposits for their payroll checks.
- Advised customers on how to use mobile banking applications effectively.
- Received incoming wires from other financial institutions into customer accounts.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Assisted customers with online banking setup and troubleshooting issues.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Completed routine transfers, deposits and bill payments.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Completed daily cash balancing and operated ATMs.
- Modified, opened and closed customer accounts.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Provided investment advice based on market trends and individual client financial goals.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
Bank Teller
Wells Fargo
Union
02.2023 - 06.2024
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Prepared reports on transaction activity for management review.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Performed cash handling duties including counting currency, coins and checks.
- Developed strong relationships with customers to ensure repeat business.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Opened new checking, savings and lines of credit for customer accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Trained employees on cash drawer operation.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Assistant Manager
Panera Bread
Union
10.2019 - 01.2023
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Stepful
Manhattan, NY06-2024
High School Diploma -
East Orange Campus High School
East Orange, NJ06-2020
Skills
- Customer service
- Financial analysis
- Regulatory compliance
- Relationship management
- Cash handling
- Account management
- Problem solving
- Team building
- Employee training
- Document preparation
- Check processing
- Customer needs assessment
- Transaction processing
- Wire transfers
- Risk management
- Investment management
- Creative thinking
- Effective multitasking
- Billing processing
- Scheduling coordination
Timeline
Universal Banker
M&T Bank
12.2024 - 05.2025
Bank Teller
Wells Fargo
02.2023 - 06.2024
Assistant Manager
Panera Bread
10.2019 - 01.2023
Stepful
High School Diploma -
East Orange Campus High School