Malikah McRae
New Hill,NC
Summary
Hardworking and reliable Patient Care Specialist with strong ability in communicating effectively. Offering Cultural sensitivity and ability to maintain professional and compassionate work atmosphere. Highly organized, proactive and punctual with team-oriented mentality. Proficient in Microsoft, EHR, CareWare and Evaluation Web on daily, weekly and monthly basis.
Overview
12
12
years of professional experience
Work History
Shuttle Driver
Sunstate Security
Raleigh, NC
12.2023 - Current
- Inspected exterior of vehicle before beginning shift for damage or debris removal.
- Kept updated knowledge of local roads, landmarks, attractions, and routes for accurate navigation purposes.
- Assisted passengers with boarding and disembarking the shuttle bus.
- Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
- Monitored passenger behavior to ensure compliance with company policies and applicable laws.
- Reported any incidents or irregularities during shift to supervisor or dispatch team.
- Operated wheelchair lifts when necessary for disabled passengers' access onto bus.
- Maintained safe driving habits to protect property and general public on roadways.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Adhered to all safety regulations set forth by the Department of Transportation.
Armed Security Guard
Securitas Inc
Pesos, TX
08.2022 - 12.2023
- Monitored entrances and exits to prevent unauthorized access.
- Remained alert at all times for potential risks posed by individuals on the premises.
- Observed and reported any hazardous conditions or activities within the premises.
- Conducted foot patrols in high-traffic areas to identify suspicious activities or persons.
- Provided emergency medical response when needed such as administering CPR or first aid.
- Interacted courteously with visitors while verifying their identity through valid credentials.
- Maintained high levels of alertness throughout shifts.
- Operated two-way radios to communicate with colleagues regarding security issues.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Point of Care Specialist
Complete Care Network
Vineland, NJ
11.2012 - 08.2021
- Recorded patient conditions and vital signs before and after medical operations.
- Handled customer complaints and inquiries for services and products.
- Worked with other departments to resolve operational and technical problems.
- Performed QA and organized reports for workload.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Reported concerns to nurse supervisor to promote optimal care.
Education
CNA/CHHA - Health Occupations
Cumberland County Vocational Technical Center
Rosenhayn, NJ09.1998
High School Diploma -
Bridgeton High School
Bridgeton, NJ06.1998
Skills
- Relationship Building
- Flexible Schedule
- Client Documentation
- Community Activities
- Dependable and Responsible
- Time Management
- Concierge
- Respectful and Compassionate
- Communicating to Patients and Families
- Organized and Detail-Oriented
- Knowledge of Community Services and Programs
- Evaluating Quality of Care
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Resolving Problems
- Caring and Empathetic
- Administrative and Office Support
- Unarmed Security
Languages
Spanish
Limited
Timeline
Shuttle Driver
Sunstate Security
12.2023 - Current
Armed Security Guard
Securitas Inc
08.2022 - 12.2023
Point of Care Specialist
Complete Care Network
11.2012 - 08.2021
CNA/CHHA - Health Occupations
Cumberland County Vocational Technical Center
High School Diploma -
Bridgeton High School