MALIKAH WILSON
Pittsburg,CA
Summary
Emergency Medical Technician with a strong focus on patient assessment and crisis management. Pro Board certified in First Responder Operations, skilled at maintaining professionalism while coordinating effective client support and ensuring safety in dynamic environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
CLIENT SUPPORT SPECIALIST
Ticketmaster
12.2019 - 03.2025
- Coordinated client support, documented processes accurately, resolved complex issues, and collaborated with teams to enhance client satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Handled high-priority situations, ensuring professionalism and effective resolution under pressure.
- Provided assistance to clients regarding ticket inquiries and account management.
- Collaborated with team members to enhance client support processes.
TICKET OPERATIONS COORDINATOR
Los Angeles Football Club
01.2018 - 01.2019
- Coordinated logistics for match day operations and event planning.
- Coordinated event operations, conducted financial reconciliations, managed inventory control, and facilitated stakeholder communications to ensure accuracy and efficiency in fast-paced environment.
- Managed communication between departments to ensure seamless execution of events.
- Organized travel arrangements for team members and staff members.
TICKET OPERATIONS ASSISTANT
L.A. Clippers
01.2016 - 01.2018
- Delivered customer service and processed transactions during events.
- Coordinated daily operations and logistics for team events and practices.
- Managed inventory of supplies and equipment for the organization.
- Assisted in scheduling meetings and preparing materials for staff discussions.
Education
Certificate - Emergency Medical Technician Training
BAY EMT
Emeryville, CA05-2026
Bachelor of Arts - Broadcasting Electronics, Communication Arts
San Francisco State University
San Francisco, CA06-2016
Associate of Science - Communication Studies
Laney College
Oakland, CA06-2012
Skills
- Client services
- Customer relationship management
- Problem resolution
- Crisis management
- Time management
- Documentation
- Communication skills
- Conflict resolution
- Patient Assessment
Certification
- CPR Certified
- NREMT
- Hazardous Materials Responder Awareness and Operations Level
Timeline
CLIENT SUPPORT SPECIALIST
Ticketmaster
12.2019 - 03.2025
TICKET OPERATIONS COORDINATOR
Los Angeles Football Club
01.2018 - 01.2019
TICKET OPERATIONS ASSISTANT
L.A. Clippers
01.2016 - 01.2018
Certificate - Emergency Medical Technician Training
BAY EMT
Bachelor of Arts - Broadcasting Electronics, Communication Arts
San Francisco State University
Associate of Science - Communication Studies
Laney College