Malika Nicole Gilmore
Goodyear,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Server
Matt’s Big Breakfast
05.2019 - 08.2020
- Welcoming Customers
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Lou Malnati’s Pizzeria
03.2016 - 09.2019
- Welcoming Customers
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Customer Advocate
Carvana
01.2018 - 09.2018
- Answering phone calls
- Accessed multiple databases to investigate customer questions and concerns.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
Cashier
K1 Speed
12.2012 - 05.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted over 50 patients per day.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Central High School
Phoenix Az 05.2012
Skills
- Quick Learner
- Team-Oriented and Cooperative
- Computer Proficiency
- Energetic and Outgoing
- Problem Anticipation and Resolution
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Timeline
Server
Matt’s Big Breakfast
05.2019 - 08.2020
Customer Advocate
Carvana
01.2018 - 09.2018
Server
Lou Malnati’s Pizzeria
03.2016 - 09.2019
Cashier
K1 Speed
12.2012 - 05.2016
High School Diploma -
Central High School
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