MALIKEYA CANADA

Provided internet and phone support and repairs to keep service connected. Ran diagnostics to address technical issues in order to keep services running smoothly, talking customers through fixes we are able to resolve together. If issues call for extra attention I set up appointments for internal support and field technicians to get things back on track.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers
• Recorded account information to open new customer accounts
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
• Answered customer telephone calls promptly to avoid on-hold wait times
• Clarified customer issues and determined root cause of problems to resolve product or service complaints
• Responded to customer requests for products, services and company information
• Met customer call guidelines for service levels, handle time and productivity
• Followed-through on all critical inter-departmental escalations to increase customer retention rates
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
• Investigated and resolved customer inquiries and complaints quickly
• Delivered prompt service to prioritize customer needs.

• Assisted with verification on fraudulent account reviews to assist in the recovery of funds.

• Managed delivery schedules by communicating with both suppliers and customers
• Coordinated with customers to accomplish specific needs and deliver individualized services
• Maintained thorough records of transactions, deliveries and requests
• Resolved issues relating to delays and parts to maintain satisfaction
• Established clear procedures for consistent approach
• Planned and adjusted routes for changing conditions with global positioning systems (GPS) equipment to minimize fuel consumption
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.

• Plan, schedule or supervise the work of other employees
• Arrange tours, taxis, or restaurant reservations for customers
• Deposit guests' valuables in hotel safes or safe-deposit boxes
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Transmit and receive messages, using telephones or telephone switchboards
• Review accounts and charges with guests during the check out process
• Record guest comments or complaints, referring customers to managers as necessary
• Compute bills, collect payments, and make change for guests
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
• Keep records of room availability and guests' accounts, manually or using computers
• Issue room keys and escort instructions to bellhops
• Make and confirm reservations
• Contact housekeeping or maintenance staff when guests report problems
• Verify customers' credit, and establish how the customer will pay for the accommodation
• Greet, register, and assign rooms to guests of hotels or motels
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve customers' problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Refer unresolved customer grievances to designated departments for further investigation
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
• Performed daily inventory for keys and linens and detailed information in audit reports
• Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.

• Enforce discipline and attendance rules
• Confer with parents and staff to discuss educational activities, policies, and student behavioral or learning problems
• Set educational standards and goals, and help establish policies and procedures to carry them out
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Transmit information or documents to customers, using computer, mail, or facsimile machine
• File and maintain records
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
• Receive payment and record receipts for services
• Enroll individuals to participate in programs and notify them of their acceptance.