Jeremy Coyle
Gahanna,OH
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spectrum Internet and Voice Technical Support
Spectrum/Charter Communications
Columbus, OH
07.2023 - Current
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
- Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Expanded company''s reputation for excellent service through consistent demonstration of exceptional communication skills during client interactions.
- Utilized advanced problem-solving techniques to identify root causes behind recurring technical concerns, ultimately leading to long-term resolutions benefiting both the company and its clients.
COMMUNITY COACH
SAGE Services
Camarillo
12.2016 - Current
- Provided support in such areas as grief, stress and chemical dependency
- Supported adults with developmental/intellectual disabilities in their homes/community with daily living skills
- Supported and trained individuals in many aspects of their lives to promote health, wellness, empowerment, and growth such as social skills, meaningful activities, soft skills, grocery shopping, transportation, medical appointments/medication reminders, being a valued member of their community, meal planning/cooking, cleaning/laundry, personal care/hygiene, and behavioral support
- Maintained, prepared and documented medical and shift reports
- Conducted social research.
CREW MEMBER
Carl's Jr
Ventura
04.2014 - 12.2016
- Ran the front cashier, drive-thru and clean lobby on down time
- Cooked and prepared food as orders came in
- Placed orders into POS systems and handled cash and credit transactions
- Handled customer complaints in a professional and courteous manner
- Counted money in cash drawers and calculated customer tips after shifts
- Organized and stored ingredients according to schematics and expiration dates
- Memorized food and drink recipes to prepare orders with speed and accuracy.
Education
HIGH SCHOOL DIPLOMA -
Ventura Hight School
Ventura, CA06.2012
Skills
- Community Integration
- Positive Interactions
- Equipment Usage
- Community Relationships
- Individual Trainings
- Injury Prevention
- Diversity Understanding
- Communication Techniques
- Compassionate Care
- Health and Safety Requirements
- Supporting Daily Living Needs
- Customer Service
- Client Requirements
- Effective Communication Skills
- Remote Support
- Network diagnostics
- Software Knowledge
- Hardware knowledge
Certification
CPR/AED
References
- Ana Brender, Coworker, (805) 320-8534, hr@sageservices.org
- Sara Leyba, Friend, (805) 815-6262, saraleyba2004@gmail.com
Timeline
Spectrum Internet and Voice Technical Support
Spectrum/Charter Communications
07.2023 - Current
COMMUNITY COACH
SAGE Services
12.2016 - Current
CREW MEMBER
Carl's Jr
04.2014 - 12.2016
HIGH SCHOOL DIPLOMA -
Ventura Hight School