Malikhi Day

Front End Managing/Cashier

Schnucks Grocery Store

10.2019 - Current

Helped customers complete purchases, locate items, and join reward programs.
Greeted customers and responded to requests for information.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Approached every question or concern with calm and level-headed approach.
Maintained organized and orderly front end and removed carts, baskets, and debris.
Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Operated register system to process new purchases, item returns, and merchandise exchanges.
Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
Mentored new team members on sales software system operation.
Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
Performed cash, card and check transactions to complete customer purchases.
Handled cash with high accuracy and took care to check bills for fraud.
Worked with floor team and managers to meet wide range of customer needs.
Learned duties for various positions and provided backup at key times.
Processed refunds and exchanges in accordance with company policy.
Monitored self-checkout systems and provided help in resolving complex problems.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.