Malila Smiley
Indianapolis,IN
Summary
Motivated Health Sciences student with completed Phlebotomy Technician training and hands-on clinical externship experience. Experienced in venipuncture, capillary blood collection, patient identification, specimen labeling, infection control, and patient communication. Successfully performed and assisted with blood collection procedures for 100+ patients under supervision while maintaining accuracy, safety, and patient comfort. Seeking a Phlebotomy Technician or Patient Care Technician position to apply clinical training and provide quality patient care.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Phlebotomy Technician Extern
LabCorp
Indianapolis, IN
08.2026 - 09.2026
- Performed and assisted with venipuncture and capillary blood collection for 100+ patients under supervision.
- Verified patient information and followed proper patient identification, specimen labeling, and collection procedures.
- Prepared and organized blood collection supplies and maintained a clean, professional work area.
- Followed infection-control procedures, standard precautions, and proper safety protocols to promote patient and staff safety.
- Communicated professionally with patients before, during, and after blood collection procedures to promote comfort and cooperation.
Business Owner/Florist
Crafted By Li
Indianapolis, IN
01.2024 - Current
- Design and create custom floral arrangements based on customer preferences, occasions, color schemes, and budgets.
- Communicate directly with customers to understand their needs and provide personalized service.
- Manage multiple custom orders and deadlines while maintaining accuracy and attention to detail.
- Maintain an organized, clean, and professional workspace while managing order fulfillment from consultation through delivery.
Business Owner/Baker
Dreamie Pastries
Fort Wayne, IN
08.2016 - Current
- Manage customer orders, scheduling, production, and fulfillment for a small business.
- Communicate directly with customers to understand their needs and provide quality service.
- Manage multiple orders and deadlines while maintaining accuracy and organization.
- Promote products through social media and community engagement.
Grocery Fulfillment Associate
Amazon
Indianapolis, IN
08.2026 - Current
- Pick, organize, and stage customer grocery orders accurately and efficiently.
- Consistently rank among top-performing pickers, maintaining one of the highest order-fulfillment rates on the team.
- Follow established procedures for order accuracy, product handling, and timely fulfillment.
- Manage multiple customer orders in a fast-paced environment while consistently meeting productivity expectations.
- Maintain a clean, organized, and safe work area.
Grocery Replenishment Clerk
Kroger
Indianapolis, IN
08.2025 - 08.2026
- Provided friendly and professional customer service by assisting customers with questions and requests.
- Stocked and replenished merchandise while maintaining organized store displays and product availability.
- Worked efficiently in a fast-paced environment while completing daily responsibilities accurately and on schedule.
- Maintained clean, organized, and sanitary work areas in accordance with store standards.
Cashier/Customer Service
Meijer
Indianapolis, IN
06.2024 - 08.2025
- Provided professional customer service while assisting customers and addressing questions and concerns.
- Processed customer transactions accurately while maintaining confidentiality and attention to detail.
- Communicated effectively with customers and team members to support a positive shopping experience.
- Resolved customer concerns and routine problems efficiently and professionally.
Fulfillment Associate/Learning Ambassador
Amazon
Fort Wayne, IN
08.2023 - 08.2025
- Identified and resolved operational challenges using effective problem-solving strategies.
- Operated warehouse management systems to process customer orders efficiently and accurately.
- Coordinated fulfillment processes to support timely delivery of customer orders.
- Trained new associates on safety protocols, operational procedures, and workplace expectations.
Education
Bachelor of Science - Health Sciences, Pre-PA
Indiana University-Indianapolis
Indianapolis, IN09.2026
Phlebotomy Technician Program - Phlebotomy
Indiana School of Phlebotomy
Indianapolis, IN08.2026
High School Diploma - Liberal Arts
Cornerstone Christian College Preparatory School
Fort Wayne, IN06.2022
Skills
- Venipuncture
- Capillary Blood Collection
- Butterfly & Hand Draws
- Specimen Collection & Handling
- Order of Draw
- Patient Identification
- Specimen Labeling
- Infection Control
- Standard Precautions
- PPE & Laboratory Safety
- Patient Communication & Comfort
- Medical Terminology
- Documentation
- Attention to Detail
- Customer Service
- Time Management
- Microsoft Office
Certification
Certified Phlebotomy Technician: Exam Pending
Timeline
Phlebotomy Technician Extern
LabCorp
08.2026 - 09.2026
Grocery Fulfillment Associate
Amazon
08.2026 - Current
Grocery Replenishment Clerk
Kroger
08.2025 - 08.2026
Cashier/Customer Service
Meijer
06.2024 - 08.2025
Business Owner/Florist
Crafted By Li
01.2024 - Current
Fulfillment Associate/Learning Ambassador
Amazon
08.2023 - 08.2025
Business Owner/Baker
Dreamie Pastries
08.2016 - Current
Bachelor of Science - Health Sciences, Pre-PA
Indiana University-Indianapolis
Phlebotomy Technician Program - Phlebotomy
Indiana School of Phlebotomy
High School Diploma - Liberal Arts
Cornerstone Christian College Preparatory School