Malina Dunkle
Seattle,WA
Summary
Certified Coding Associate (CCA) Exam eligible October 2024
Overview
22
22
years of professional experience
Work History
Bartender
The Sunnydale Saloon
SeaTac, WA
09.2017 - 05.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Customer Service Associate
Heritage Bank
Lynnwood, WA
03.2016 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Service Manager
Heritage Bank
Mill Creek, WA
02.2002 - 06.2014
- Established a positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
- Set clear expectations and helped employees pursue optimal paths for achieving goals.
- Evaluated employee job performance and motivated staff to improve productivity.
- Completed monthly, quarterly, and annual branch audits.
Education
Medical Billing And Coding Certificate Program
DeVry University
Naperville, IL10.2024
Skills
- Excellent at establishing and maintaining a positive work environment
- Strong multitasking
- Team player attitude
- Clear and effective communication
- Complex problem-solving
- Excellent time management skills
- Attention to Detail
- Able to adapt quickly to various work situations
- Self motivated
- Organized
- Reliable
Memberships
American Health and Information Management Association (AHIMA) October 2023-present
Timeline
Bartender
The Sunnydale Saloon
09.2017 - 05.2024
Customer Service Associate
Heritage Bank
03.2016 - 04.2017
Customer Service Manager
Heritage Bank
02.2002 - 06.2014
Medical Billing And Coding Certificate Program
DeVry University