Malina Greenidge
Margate,FL
Summary
Dynamic Office Manager at Fratarcangeli Wealth Management, adept at enhancing operational efficiency through strategic planning and effective communication. Expert in document management and vendor negotiation, I successfully implemented systems that improved workflow and compliance, while fostering strong client relations and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Fratarcangeli Wealth Management
Fort Lauderdale, USA
04.2025 - Current
- Managed daily office operations, overseeing scheduling, client correspondence, and coordinating meetings to ensure smooth workflow.
- Supported executive leadership with administrative, financial, and operational tasks to facilitate effective decision-making.
- Oversaw office inventory and vendor relationships, negotiating contracts to streamline resource management.
- Managed office maintenance by scheduling cleaning and repairs, ensuring a functional and welcoming workspace.
- Arranged appointments with external vendors to address office maintenance requirements efficiently.
- Developed and implemented efficient filing and document management systems
- Maintained confidentiality of employee and client records by following privacy regulations.
- Coordinate with IT and HR to ensure operational efficiency and regulatory compliance
- Supported CEO by managing personal projects, ensuring timely completion and organized workflow.
Bank Teller
PNC Bank
Coconut Creek, Florida
02.2024 - 12.2024
- Processed customer transactions efficiently and accurately at PNC Bank.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Managed cash drawers and balanced daily transactions for compliance.
- Handled large sums of money accurately while ensuring compliance with security protocols.
- Performed cash handling duties including counting currency, coins and checks.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and processing transactions promptly.
- Assisted customers with inquiries regarding accounts and services offered.
- Handled customer complaints with professionalism and empathy to resolve issues.
- Promoted bank products to enhance customer banking experiences effectively.
- Collaborated with team members to ensure smooth branch operations daily.
- Educated customers on digital banking tools to enhance convenience and access.
- Conducted account verifications and updates while maintaining data security protocols.
- Maintained confidentiality of bank records, transactions and customer information.
Customer Service Agent
Reliable Power Systems LLC
Deerfield Beach, Florida
04.2022 - 10.2022
- Resolved customer complaints using effective communication and problem-solving to restore customer trust.
- Achieved high customer satisfaction by delivering accurate and helpful responses to inquiries.
- Assisted customers with inquiries and provided detailed product information to enhance their purchasing decisions.
- Processed orders accurately using company software systems.
- Maintained knowledge of current products and services offered by the company.
- Collaborated with team members to enhance customer service processes.
- Documented customer interactions for quality assurance and training purposes.
- Participated in training sessions to improve product knowledge and service skills.
- Coordinated with other departments to ensure timely service delivery to customers.
Office Manager
McDonald's Germany LLC
Berlin, Germany
09.2017 - 06.2020
- Managed daily office operations and ensured smooth workflow for staff.
- Coordinated scheduling and maintained calendars for executives and team members to optimize time management.
- Oversaw office supply inventory and ordered materials for efficiency.
- Facilitated communication between clients and financial advisors to enhance service delivery.
- Implemented office policies to enhance organization and streamline processes for improved workflow.
- Organized meetings, prepared agendas, and recorded minutes for follow-up actions.
- Assisted in onboarding new employees by providing comprehensive training on office procedures to facilitate smooth integration.
- Developed filing systems to maintain accurate records of client interactions and documents.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw front desk operations, greeting visitors and directing them to appropriate personnel. including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
Education
German Office Manager Apprenticeship - Business Management
OSZ Buerowirtschaft I, Berlin
Berlin, Germany06-2020
Skills
- Office management
- Document management
- Project coordination
- Vendor negotiation
- Client relations
- Scheduling coordination
- Time management
- Team collaboration
- Effective communication
- Clear oral/written communication
- Problem solving
- Attention to detail
Certification
Notary Public
Timeline
Office Manager
Fratarcangeli Wealth Management
04.2025 - Current
Bank Teller
PNC Bank
02.2024 - 12.2024
Customer Service Agent
Reliable Power Systems LLC
04.2022 - 10.2022
Office Manager
McDonald's Germany LLC
09.2017 - 06.2020
German Office Manager Apprenticeship - Business Management
OSZ Buerowirtschaft I, Berlin