Malinda Cortes
Long Beach,CA
Summary
Dedicated and empathetic professional with a strong background in customer service and management. Seeking to leverage excellent communication, organizational, and problem-solving skills in the Client Concierge role at Counseling4Kids. Committed to providing exceptional support to clients and their families, fostering trust, and ensuring access to comprehensive services while maintaining a client-centered approach. Eager to contribute to a collaborative team environment and promote positive outcomes for children and families in need of mental health support.
Overview
5
5
years of professional experience
Work History
Administrative Coordinator
TJ Maxx, TJX Companies
07.2019 - Current
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Streamlined office operations by implementing efficient filing systems and organizing documents.
- Prepared detailed documents and reports in adherence administrative processes.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Cash Office Associate who is proficient in tracking cash transactions and filling out cash reports, money orders and pay-outs
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate | Temp Assistant manager
Madewell
05.2022 - 07.2024
- Assisted in organizing shopping events while collaborating with small businesses
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked independently and within groups to complete tasks
- Used strong organizational and analytical skills with keen attention to detail and quality to maintain workspace and showroom floor
- Communicated to customers the company's product offerings and contributed to an increase in sales
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
B.A. - English Literature, Journalism
California State University
Long Beach, CA05.2023
A.A. - English Language and Literature
Long Beach City College
Long Beach, CA07.2020
Skills
- Critical thinking and problem-solving
- Organized and detailed
- Teamwork and collaboration
- Clear Communication (Verbal & Written)
- Time management
- Strong Administrative Skills (Documentation & Billing)
- Cultural Sensitivity & Flexibility
- Calendar management
- Tech-Savvy
References
- Airica Treber, Human Resources Manager, Madewell, treberairica@gmail.com, (562) 552-3606, Airica is the manager who guided me through Temp management training.
- Liane Tiangco, Event Manager, Madewell, lianetiangco@yahoo.com, (562) 881-2079, Liane is the manager who I work with while setting up and running events.
- Yvonne Aguilar, Assistant Manager, TJ Maxx, Ya.aguilar7@gmail.com, (562) 396-2850, Yvonne is a manager who I’ve worked with closely and can attest to my strong interpersonal skills.
Personal Information
Hobbies: Reading, Cooking, Fashion, Jewelry making
Languages
English
Timeline
Sales Associate | Temp Assistant manager
Madewell
05.2022 - 07.2024
Administrative Coordinator
TJ Maxx, TJX Companies
07.2019 - Current
A.A. - English Language and Literature
Long Beach City College
B.A. - English Literature, Journalism
California State University
Similar Profiles
Rylinn BeaverRylinn Beaver
Sales Associate at TJ Maxx, TJX CompaniesSales Associate at TJ Maxx, TJX Companies
Lyla ThayerLyla Thayer
Sales Associate at TJ Maxx, TJX CompaniesSales Associate at TJ Maxx, TJX Companies
Caliyah ScottCaliyah Scott
Sales Associate at TJ Maxx, TJX CompaniesSales Associate at TJ Maxx, TJX Companies