Malinda Pen
Providence,RI
Summary
With over 11 years of experience in customer service and team leadership, I am skilled in effectively resolving escalated issues, managing operations, and ensuring the highest level of customer satisfaction. I can handle challenging situations with ease and consistently deliver exceptional results. My abilities also extend to training staff, overseeing inventory, and enhancing service standards to drive overall success.
Overview
13
13
years of professional experience
Work History
Ambassador
CLEAR
08.2024 - Current
- Enhanced customer experience by warmly greeting each member as they arrived.
- Prioritized security at all times.
- Engaged with airport passengers to promote and sell services.
- Enhanced efficiency by verifying member identity through biometrics.
Manager
Johnny Rockets
10.2022 - 08.2024
- Manage daily operational and administrative functions to ensure efficient business operations
- Enforce compliance with operational guidelines and brand standards while maintaining high service quality
- Employ leadership and interpersonal skills to address challenges and mediate conflicts
- Monitor expenditures and inventory, ensuring cost-effectiveness and adherence to budget targets
Waitress Supervisor
Asia Grille
08.2020 - 10.2022
- Directed staff activities, ensuring efficient dining room setup, attentive service, and effective clean-up procedures
- Coordinated reservation management and seating accommodations to optimize dining experience and restaurant workflow
- Oversaw cash register operations, including accurate drawer counts at shift commencement and conclusion, and provided performance feedback to enhance team capabilities
Assistant Manager
Johnny Rockets
04.2019 - 11.2019
- Enhanced team proficiency by developing and implementing training programs that elevated employee skill sets and performance metrics
- Managed inventory control measures and supervised diverse staff, leading to streamlined operations and adherence to revenue and performance objectives
Server
Johnny Rockets
07.2013 - 04.2019
- Provided warm and personable service to guests, ensuring a friendly welcome and prompt attention to their dining needs
- Efficiently processed customer orders, both manually and electronically, guaranteeing accurate communication with kitchen personnel for optimal service delivery
- Prepared the dining area for patrons by arranging table settings with necessary glassware, linens, and silverware, maintaining a high standard of presentation
- Addressed customer inquiries regarding menu items, attending to special dietary requirements with care, and managed financial transactions using the POS system
Team Member
CVS
06.2012 - 06.2013
- Resolved customer inquiries and issues, enhancing client satisfaction and contributing to a collaborative team environment focused on efficient operations
- Maintained inventory levels and managed photo development tasks, ensuring operational readiness and promoting relevant products and services to customers
Education
High School Diploma - General Education
Hope High School
Providence, RI06.2011
Skills
- Certified in Microsoft
- Employee Training and Development
- Cost Control and Budgeting
- Data Entry
- Aloha POS
- TIPS Certified
Timeline
Ambassador
CLEAR
08.2024 - Current
Manager
Johnny Rockets
10.2022 - 08.2024
Waitress Supervisor
Asia Grille
08.2020 - 10.2022
Assistant Manager
Johnny Rockets
04.2019 - 11.2019
Server
Johnny Rockets
07.2013 - 04.2019
Team Member
CVS
06.2012 - 06.2013
High School Diploma - General Education
Hope High School
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