Malinda Scott
Norman,Oklahoma
Summary
Tactful business owner with background independently managing different shop with numerous brands and products. Directing a team during the process of disasters with a recovery plan. Adept at helping customers select perfect products for specific needs, handling inventory and supplies as well as keeping abreast with latest trends and products. Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Deliberate Product Director with creativity in big-picture product implementation for58 person customer base across Oklahoma region. Research and strategic product planning expert through collaborative leadership and customer polling. Dynamic and adaptable roadmap leader for delivery of highly successful products with projected market demand and company growth as guiding principles. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Shop Owner
Doggy Stylin Pet Salon
01.2021 - 11.2023
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Prepared annual budgets with controls to prevent overages.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
Company Owner
BK Brothers
02.2009 - 11.2021
- Increased company growth by strategically developing and implementing effective business plans.
- Streamlined operations for maximum efficiency by thoroughly analyzing and optimizing internal processes.
- Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
- Established a strong brand identity through consistent marketing efforts, driving sales and attracting new clients.
- Mentored and developed employees to achieve their full potential, fostering a positive work environment that encouraged collaboration and teamwork.
- Expanded market reach through the development of targeted marketing campaigns.
- Developed long-term relationships with key clients, vendors and service providers.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Improved financial stability by closely monitoring expenses, identifying cost-saving opportunities, and implementing budget controls.
- Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Claims Assistant
Texola ilInc
Oklahoma , Oklahoma
07.2020 - Current
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Education
Associate of Business Administration -
OCCC
Oklahoma City, OK07.2005
High School Diploma -
Bridge Creek High School
Blanchard, OK06.1996
Skills
- Background checks
- Marketing
- Financial Management
- Marketing Experience
- Customer Service Expertise
- Marketing and promotion
- Community engagement
- Event planning
- Employee scheduling
- Social media marketing
- Digital marketing
- Customer feedback analysis
- Conflict resolution
- Shipment tracking
- Returns and exchanges
- Problem solving
- Team leadership
- Business operations
- Time management
- Staff hiring and training
- Decision making
- Customer service excellence
- Staff Management
- Customer Service
- Business Administration
- Project Management
- Employee Training
- Background
- Customer Relations
- Accounting Management
- Start-Up Operations
- Business Marketing
- Public Speaking
- Staff Hiring
- Work Planning and Prioritization
- Social Media Platforms
- Risk Management Processes
- Project Leadership
- Community Relations
- Construction Cost Estimates
- Operational Management
- Vendor Relationships
- Vendor Contracts
Timeline
Shop Owner
Doggy Stylin Pet Salon
01.2021 - 11.2023
Claims Assistant
Texola ilInc
07.2020 - Current
Company Owner
BK Brothers
02.2009 - 11.2021
Associate of Business Administration -
OCCC
High School Diploma -
Bridge Creek High School
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