Summary
Overview
Work History
Education
Skills
Timeline
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Malinda Wynn

Trevorton,PA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

9
9
years of professional experience

Work History

Store Manager

Family Dollar
09.2020 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Merchandising Specialist

Driveline Retail
02.2017 - 12.2021
  • Arranged merchandise in alignment with store planogram.
  • Changed displays to reflect new promotions.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Optimized store displays and appearance via strategic merchandising.
  • Maintained product inventory and reordered items.
  • Established strong vendor relationships to maintain and support business.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Communicated merchandising needs to store manager.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Directed construction of product displays, following corporate planograms, promotions and seasonal trends.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.

Assistant Manager

Family Dollar
08.2019 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Merchandiser/Reset Specialist

Acosta
01.2015 - 02.2017
  • Changed shelves, racks and displays to meet new schematic designs.
  • Reset specific store departments or entire stores and fully set up new stores according to planograms.
  • Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
  • Built fixtures according to plan to effectively display new store merchandise.
  • Moved merchandise from back storage to front end to maximize productivity.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.

Education

High School Diploma -

Line Mountain High School
Herndon, PA

Skills

  • Customer Service
  • Sales Expertise
  • Product and Service Sales
  • Shift Checklists
  • Manage Budgets
  • Inventory Management
  • Microsoft Windows
  • ADP Workforce Now
  • Order Management
  • Time Management
  • Staff Training
  • Google Docs

Timeline

Store Manager

Family Dollar
09.2020 - Current

Assistant Manager

Family Dollar
08.2019 - 09.2020

Merchandising Specialist

Driveline Retail
02.2017 - 12.2021

Merchandiser/Reset Specialist

Acosta
01.2015 - 02.2017

High School Diploma -

Line Mountain High School

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Malinda Wynn