MALINDA HARRIS
Louisville,KY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Pomp's Tire Service
08.2024 - Current
- Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
- Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
- Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collection efforts when necessary
- Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
- Maintained confidentiality of sensitive financial information while handling invoicing tasks
- Assisted with month-end closing activities related to revenue recognition and account reconciliation
- Researched complex billing issues or disputes, working closely with clients or vendors to reach satisfactory resolutions
- Monitored aging accounts receivable balances regularly, taking proactive measures to address overdue payments or delinquent accounts
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
FedEx Delivery Driver
FedEx Express
08.2023 - 01.2024
- Maintained accurate records of attempted and missed deliveries as required by FedEx
- Delivered packages to businesses and residences in local area
- Picked up outgoing shipments
- Responded to customer inquiries about delivery, forwarding and other FedEx services quickly to provide quality customer services
- Completed on-time deliveries by choosing best and most efficient routes.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept detailed mileage and fuel reports to track overall fuel costs.
City Letter Carrier
United States Postal Service
07.2020 - 07.2023
- Worked in Farmington, New Mexico and Louisville, KY
- Planned and cased mail in sequence of delivery for designated route
- Operated vehicles and equipment to transport packages and mail pieces
- Collected mail from letter boxes on specific route both on foot and by vehicle
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Used portable devices to maintain system records by scanning items delivered to homes and businesses
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients
Administrative Assistant
P3 Construction
10.2019 - 03.2020
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Assisted development and implementation of new administrative procedures
- Assisted coworkers and staff members with special tasks on daily basis
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
911 Public Safety Dispatcher
San Juan County Communications Authority
09.2010 - 02.2019
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
- Entered criminal records, license numbers, and warrants into the telecommunications systems to fulfill officer requests
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response
- Certified Training Officer
- Tactical/Field Dispatcher
- Monitored Police and Fire radios to provide assistance to responding personnel
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms
- Used specialized software to track and maintain case incident numbers and logs
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Followed established protocols for professional handling of emergency situations
- Remained calm in very high-pressure situations and kept callers on the line until law enforcement arrived on scene
- Saved countless lives
Education
GED -
Tennessee Board of Education
Memphis, TNBachelor of Science - Computer Engineering
Southern New Hampshire University
Hooksett, NH05-2028
Skills
- Law Enforcement Records Management System
- Computer Aided Dispatch
- Microsoft Office
- Geographic Information System
- AS400
- Dispatching
- Microsoft Outlook
- Microsoft Excel
- Billing systems and software
- Month-end closing procedures
- Invoicing proficiency
- Accounts receivable management
Timeline
Billing Specialist
Pomp's Tire Service
08.2024 - Current
FedEx Delivery Driver
FedEx Express
08.2023 - 01.2024
City Letter Carrier
United States Postal Service
07.2020 - 07.2023
Administrative Assistant
P3 Construction
10.2019 - 03.2020
911 Public Safety Dispatcher
San Juan County Communications Authority
09.2010 - 02.2019
GED -
Tennessee Board of Education
Bachelor of Science - Computer Engineering
Southern New Hampshire University
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