Malique Hooker
Summary
Professional service specialist with solid experience in driving customer satisfaction and operational efficiency. Skilled in team collaboration and problem-solving, adaptable to changing needs and environments. Strong background in delivering exceptional service, ensuring reliable support, and achieving targeted outcomes. Known for excellent communication, quick decision-making, and fostering positive, results-driven atmosphere.
Overview
3
3
years of professional experience
Work History
Service Champion
Taco Bell
04.2024 - Current
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
Rec Leader
City of Stockton
03.2022 - 06.2025
- Conducted regular staff meetings to facilitate communication, share updates on policies or procedures, and provide ongoing training opportunities for professional development.
- Adapted activities to accommodate individuals with disabilities or special needs while promoting inclusivity across all aspects of recreation programming.
- Organized special events such as holiday celebrations or themed parties, creating memorable experiences for attendees.
- Evaluated program effectiveness through regular feedback from participants, making necessary adjustments to improve satisfaction levels.
Warehouse Team Member
Amazon
01.2024 - 03.2025
- Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
- Trained new team members on warehouse procedures, protocols and best practices, ensuring smooth onboarding process for new hires.
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
- Improved warehouse efficiency by optimizing storage layouts and implementing inventory management systems.
Crew Associate
Walmart
02.2022 - 03.2023
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Promoted a positive and inclusive work environment by fostering open communication among team members and valuing diverse perspectives.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or disruptions in daily operations.
- Trained new crew associates, facilitating their smooth integration into the team and fostering a supportive work environment.
Education
No Degree - Aviation Maintenance Technician
Aviation Institute of Maintenance
Stockton, CA05-2024
No Degree - Aviation Maintenance Technician
Aviation Institute of Maintenance
Fremont, CA05-2027
Skills
- Verbal and written communication
- Logical evaluation
- Transaction management
- Strategic team guidance
- Prioritization and scheduling
- Strategic decision-making
Timeline
Service Champion
Taco Bell
04.2024 - Current
Warehouse Team Member
Amazon
01.2024 - 03.2025
Rec Leader
City of Stockton
03.2022 - 06.2025
Crew Associate
Walmart
02.2022 - 03.2023
No Degree - Aviation Maintenance Technician
Aviation Institute of Maintenance
No Degree - Aviation Maintenance Technician
Aviation Institute of Maintenance
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