Malique Trotter
Virginia Beach,VA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Agent
GEICO, Government Employees Insurance
02.2023 - Current
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provide consistent and reliable customer service to maintain and grow client base
- Discussed policy options with clients and their families
Warehouse Associate
Target
08.2022 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Customer Service Agent
Sutherland Global Service
01.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Trained and mentored a numerous amount of new personnel hired to fulfill various roles.
Order Fulfillment Associate/Customer Service Associate
Target
11.2018 - 01.2022
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Marketing
Old Dominion University
Norfolk, VA12.2024
High School Diploma -
Churchland High School
Portsmouth, VA06.2019
Skills
- Networking
- New Agent Training
- Team Training and Development
- Client Account Management
- Time Management
- Computer Skills
- Marketing
- Interpersonal Communication
- Remote Communication
Timeline
Licensed Insurance Agent
GEICO, Government Employees Insurance
02.2023 - Current
Warehouse Associate
Target
08.2022 - 01.2023
Customer Service Agent
Sutherland Global Service
01.2022 - 07.2022
Order Fulfillment Associate/Customer Service Associate
Target
11.2018 - 01.2022
No Degree - Marketing
Old Dominion University
High School Diploma -
Churchland High School
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