Mary E Hawkins
World Financial Group Wfg
Matteson,IL
26
years of professional experience
Motivated insurance agent known for exceptional customer service and tailored solutions. Skilled in identifying coverage gaps and recommending enhancements, ready to contribute to organizational success through strategic client engagement.
Work History
Licensed Insurance Agent
11 Years 11 Months- Educated clients on insurance products, enabling informed decision-making and risk management.
- Conducted comprehensive policy reviews to identify coverage gaps and recommend enhancements.
- Developed customized insurance solutions to meet client needs and objectives.
- Built strong client relationships through effective communication and personalized service.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Receptionist
10 Years 7 Months- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Responded to patient inquiries, providing accurate information and enhancing overall satisfaction.
- Coordinated communication between departments, improving workflow efficiency.
- Maintained patient records with a focus on accuracy and confidentiality compliance.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling for multiple departments, optimizing staff availability and client service.
- Greeted patients and managed front desk operations to ensure smooth patient flow.
- Scheduled appointments utilizing electronic health record systems for accuracy and efficiency.
Home Daycare Owner
28 Years 3 Months- Developed and implemented age-appropriate curriculum for children, enhancing learning outcomes.
- Created a safe and nurturing environment, ensuring compliance with health and safety regulations.
- Managed daily operations, including scheduling, enrollment, and parent communications.
- Cultivated strong relationships with families through regular updates and open communication channels.
- Designed engaging activities that promote physical, emotional, and cognitive development in young children.
- Provided exceptional support to customers, addressing inquiries and resolving issues promptly.
Education
Associate of Arts - Early Childhood Care And Education
- Honor Roll [Semester and Year]
Skills
Customer follow-up
Policy management
Negotiation
Insurance sales
Insurance products
Networking
Agent training
Goal orientation
Customer service
Timeline
Licensed Insurance Agent
World Financial Group Wfg
09.2012 - 08.2024Read More
Receptionist
St. James Hospital
11.2001 - 06.2012Read More
Home Daycare Owner
Self-employeed
05.1998 - 2007Read More
Chicago City College
Associate of Arts from Early Childhood Care And Education
Read More
Being a self starter and people person I am adaptable with the intergenerationally I will come be in
Working well with intergenerational groups, I will be an asset to SunCloud Health.