Malique Williams
Columbia,SC
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes to ensure company success.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Front Store Supervisor
Lita’s Treats
10.2022 - Current
- Monitored inventory levels and ordered stock to ensure timely replenishment and minimize discrepancies.
- Addressed customer concerns promptly to enhance satisfaction and uphold store reputation.
- Enforced merchandising standards, pricing accuracy, and promotional execution across the sales floor.
- Monitored inventory levels, ordered stock, and resolved replenishment discrepancies.
- Utilized Clover point-of-sale (POS) system to efficiently process transactions and manage payments, ensuring a smooth customer experience.
Fairfield Inn & Suites by Marriot
01.2024 - 01.2025
- Greeted and assisted guests with check-in/check-out, reservations, and inquiries, ensuring professional and welcoming experience.
- Maintained organized guest records and guest information, payments, and incident reports.
- Balanced multiple administrative tasks in a fast-paced environment while upholding excellent customer service standards.
Team Leader
Target
06.2020 - 10.2022
- Directed daily store operations, aligning team priorities with guest service standards and workload expectations.
- Coached team members on zoning, merchandising, and fulfillment processes to maintain consistent execution.
- Scheduled coverage and assigned tasks to balance productivity across departments and peak periods.
- Monitored sales floor conditions, resolving issues quickly to support smooth guest experiences.
- Cross-trained across multiple departments beyond assigned responsibilities, developing a versatile skill set and the ability to support various teams, adapting to changing business needs, and maintain efficient operations.
Sales Associate
Target
04.2018 - 06.2020
- Zoned and branded areas to meet visual standards, ensuring efficient restocking.
- Updated backstock and floor counts weekly, enhancing inventory accuracy.
- Enhanced team flexibility by acquiring skills in various store functions such as fulfillment, closing, checkout, and inbound.
- Assisted customers with product inquiries, offering expert advice, recommendations, or alternatives when needed.
- Enhanced customer satisfaction by efficiently managing front store operations and addressing concerns promptly.
Education
Bachelor of Science - Business Administration
Benedict College
Columbia01-2024
Skills
- Merchandising strategies
- Scheduling coordination
- Compliance management
- Promotional strategies
- Stock control
- Microsoft Office proficiency
- Team leadership
- Marketing initiatives
Certification
- ServSafe Certified 2025.
Languages
Spanish
Limited Working
Timeline
Fairfield Inn & Suites by Marriot
01.2024 - 01.2025
Front Store Supervisor
Lita’s Treats
10.2022 - Current
Team Leader
Target
06.2020 - 10.2022
Sales Associate
Target
04.2018 - 06.2020
Bachelor of Science - Business Administration
Benedict College