Malisa Hiraga
Tacoma
Summary
Highly motivated professional with strong understanding of hospitality and food and beverage industries. Personable individual possessing strong work ethic, team work, and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
8
8
years of professional experience
Work History
Banquet Server & Bartender
Hyatt Regency Lake Washington
Renton
11.2023 - Current
- Ensure all table settings are clean, properly arranged, and meet standards.
- Consistently offer professional, friendly, and engaging service while serving all group events per client specifications.
- Display full knowledge of beverage list, promotions, and menus in order to assist guests with menu items in an informative and helpful way.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Server & Bartender
Courtyard by Marriott
Tacoma
08.2023 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
Server, Bartender, & Banquet Server & Bartender
Hilton Conference Center
SeaTac
08.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
In-Room Dining Server
W Hotel
Seattle
01.2024 - 12.2024
Food Runner & Breakfast Attendant
Andaz Wailea Maui Resort
Wailea
07.2021 - 07.2023
In-Room Dining Server, Bar Back, & Banquet Server
Grand Wailea, A Waldorf Astoria Resort
Wailea
07.2017 - 07.2023
Food Runner, Bar Back & Banquet Server
Four Season Resort Maui
Wailea
06.2017 - 11.2022
Education
High School Diploma -
King Kekaulike High School
Kula, HILiberal Art -
Pacific Lutheran University
Tacoma, WASkills
- Well rounded work ethic
- Positive and energetic approach
- Experienced in all restaurant positions
- Poised under pressure
- Punctual
- Team collaboration
- Attention to detail
- Knowledgeable in various pos operating systems
Timeline
In-Room Dining Server
W Hotel
01.2024 - 12.2024
Banquet Server & Bartender
Hyatt Regency Lake Washington
11.2023 - Current
Server & Bartender
Courtyard by Marriott
08.2023 - Current
Server, Bartender, & Banquet Server & Bartender
Hilton Conference Center
08.2023 - Current
Food Runner & Breakfast Attendant
Andaz Wailea Maui Resort
07.2021 - 07.2023
In-Room Dining Server, Bar Back, & Banquet Server
Grand Wailea, A Waldorf Astoria Resort
07.2017 - 07.2023
Food Runner, Bar Back & Banquet Server
Four Season Resort Maui
06.2017 - 11.2022
High School Diploma -
King Kekaulike High School
Liberal Art -
Pacific Lutheran University