Malise Draughon
Gulfport,MS
Summary
Motivated Room Inspector with 2 years of expertise in providing clean, organized and stocked guest rooms by supervising housekeeping staff. Focused on detail while inspecting rooms, reporting issues to management and documenting discrepancies. Gifted in elevating customer satisfaction through staff training on cleaning procedures and assisting guests.
Customer-oriented Housekeeping Room Attendant coordinates multiple tasks in fast-paced settings. Amicable with strong communication skills across all levels of a company. Offering a driven work ethic and commitment to achieving results.
High-energy Server/Restaurant Team Member skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
10
10
years of professional experience
Work History
Hollywood Casino/Housekeeper
Tina Bryant
Bay Saint Louis, MS
03.2023 - 06.2023
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
Room Inspector
Pearl Hotel
Bay Saint Louis, MS
01.2021 - 02.2023
- Taught cleaning procedures to housekeeping staff.
- Checked quality of guest room restocking by reviewing toiletries, amenities and furnishings.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Entered room inspection issues and discrepancies into property management system.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Server
Seawall Seafood and Poboys
Bay Saint Louis, MS
10.2000 - 08.2009
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Some College (No Degree) - Psychology
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Guest Relations
- Quality Improvements
- Training and Mentoring
- Employee Evaluations
- Safe Chemical Handling
- Supply Management
- Regulatory Compliance
- Guest Relations Management
- Dish Preparation
- Dining Customer Service
- Relationship Management
- Sales Techniques
- Positive and Professional
- Staff Training
- Managing Cleaning Standards
- Supervising Team
- Customer Service
Timeline
Hollywood Casino/Housekeeper
Tina Bryant
03.2023 - 06.2023
Room Inspector
Pearl Hotel
01.2021 - 02.2023
Server
Seawall Seafood and Poboys
10.2000 - 08.2009
Some College (No Degree) - Psychology
Mississippi Gulf Coast Community College
Similar Profiles
Tina BryantTina Bryant
Lead Professional House Cleaner & Repair at Tina BryantLead Professional House Cleaner & Repair at Tina Bryant
Jordan StramielloJordan Stramiello
Community Outreach Director at Bryant Youth Association (Bryant Boys and Girls Club)Community Outreach Director at Bryant Youth Association (Bryant Boys and Girls Club)
Katelyn SheaKatelyn Shea
Companion Caregiver at Access Financial Management ICO Tina GilmourCompanion Caregiver at Access Financial Management ICO Tina Gilmour