Malise Ford
Kingsport,TN
Summary
Customer service professional with eight years of experience building relationships and exceeding customer expectations. Proven ability to de-escalate situations, resolve complex issues, and provide exceptional service. I am seeking to peruse a career that will enhance my current knowledge along with new skills and opportunities to grow within your company.
Overview
8
8
years of professional experience
Work History
Team Leader
Chop House
01.2019 - 05.2024
- Train and Supervise new greet staff
- Independently complete assigned tasks
- Manage daily opening and closing procedures
- Provide friendly, professional, and attentive customer service
- Collaborate and communicate effectively with co-workers
- Demonstrate strong multitasking and quick-thinking skills
- Maintain knowledge of food sanitation and preparation
Team Lead, Key Holder
TCBY Frozen Yogurt
07.2016 - 06.2021
- Sales and Customer Service
- Schedule, Manage staff and train new hires
- Manage, reconcile daily records and prepare bank deposits
- Inventory control and daily store maintenance
Host
Chili's Bar And Grill
02.2021 - 10.2023
- Manage wait list, greet with warm and welcoming personality
- Clear communication with guests regarding concerns and complaints and manage through obstacles
- Team player and perform daily assigned duties
Beauty Advisor
Ulta
10.2018 - 01.2020
- Cashier, Operations and Beauty Advisor
- Customer Service to include Sales and Upselling
- Inventory management to include receiving, unloading, stocking and displaying merchandise and advertising structures
Education
Licensed Cosmetologist -
Premier Cosmetology Academy
Johnson City12.2023
Some college - Business Administration
Northeast State Community College
Blountville, TN12.2021
Graduated - College Preparation
Dobyns Bennett High School
Kingsport, TN08.2018
Skills
- Customer Service and Sales
- Communication Skills, Telephone Etiquette
- Organization, Time Management
- Cash handing
- Attention to Detail, Problem Solving
- Exceptional Work Ethic
- Teamwork and Collaboration
- Team Management, Motivation
- Team Scheduling, Supervision and Training
- Work Planning and Prioritization
- Hair braiding, chemical, cutting and styling service
Personal Information
Title: Licensed Cosmetologist and Customer Service Professional
References
Upon Request
Timeline
Host
Chili's Bar And Grill
02.2021 - 10.2023
Team Leader
Chop House
01.2019 - 05.2024
Beauty Advisor
Ulta
10.2018 - 01.2020
Team Lead, Key Holder
TCBY Frozen Yogurt
07.2016 - 06.2021
Licensed Cosmetologist -
Premier Cosmetology Academy
Some college - Business Administration
Northeast State Community College
Graduated - College Preparation
Dobyns Bennett High School
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