Malisha Lee
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Dunkin Donuts
Shift leader
Charlotte, NC
01.2023 - 09.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Stewart Creek High School
Charlotte, NCSkills
- customer service
- problem solving
- team collaboration
- time management
- sales strategies
- customer relationship management
- Problem-solving
Timeline
Dunkin Donuts
Shift leader
01.2023 - 09.2025
Stewart Creek High School