MALISHA STEVENSON, RN
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive work history in direct patient care, triage and care coordination in a skilled nursing facility. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Fairview Ebenezer
08.2019 - Current
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Customer Service Manager
Cub Foods
08.2017 - 08.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Assigned cashiers to registers and other jobs needing to be completed during the shift
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Clinical Experience
Allina Health - United Hospital
03.2023 - 06.2023
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated patient histories, complaints, and current symptoms.
Clinical Experience
Anoka Metro Regional Treatment Center
01.2023 - 03.2023
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
Clinical Experience
Fraser School
10.2022 - 12.2022
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Clinical Experience
Cerenity Senior Care
06.2022 - 09.2022
- Closely monitored acute conditions related to falls and accidents, as well as chronic conditions, such as arthritis and COPD.
- Educated patients on such topics as nutrition and medication side effects.
- Prepared, administered and recorded prescribed medications and reported adverse reactions to medications or treatments in accordance with policy.
Clinical Experience
Presbyterian Homes
01.2022 - 03.2022
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Evaluated patient histories, complaints, and current symptoms.
Education
Bachelor of Science - Psychology
St. Catherine University
Saint Paul, MNAssociate of Applied Science - Nursing
Rasmussen University
Bloomington, MN06.2023
Skills
- Efficient and Reliable Team Player
- Quick problem solver
- Calm and level-headed under duress
- Quality assurance controls
- Compassionate Caregiver
- Patient relations
- Dementia and Alzheimer's Knowledge
- Supporting Personal Needs
- General Housekeeping Abilities
- Staff Leadership
Certification
- CNA - Certified Nurse Assistant
- BLS - American Heart Association
Accomplishments
Deans List - Fall quarter 2021
Timeline
Clinical Experience
Allina Health - United Hospital
03.2023 - 06.2023
Clinical Experience
Anoka Metro Regional Treatment Center
01.2023 - 03.2023
Clinical Experience
Fraser School
10.2022 - 12.2022
Clinical Experience
Cerenity Senior Care
06.2022 - 09.2022
Clinical Experience
Presbyterian Homes
01.2022 - 03.2022
Certified Nursing Assistant
Fairview Ebenezer
08.2019 - Current
Customer Service Manager
Cub Foods
08.2017 - 08.2019
Bachelor of Science - Psychology
St. Catherine University
Associate of Applied Science - Nursing
Rasmussen University
- CNA - Certified Nurse Assistant
- BLS - American Heart Association
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