Malissa Mojica
San Antonio,Texas
Summary
Dynamic and results-oriented professional with a proven track record at United Building Services, adept in cleaning expertise and exceptional customer service. Excelled in reducing staff needs through efficient task management, significantly enhancing workspace cleanliness and safety. Skilled in chemical handling and fostering positive client relationships, consistently exceeding expectations.
Overview
20
20
years of professional experience
Work History
Sales Janitorial
United Building Services
05.2018 - 08.2024
- Assisted in training new janitorial associates on company policies, procedures, and safety guidelines.
- Collaborated with fellow janitorial team members to complete large-scale projects in a timely manner.
- Supported event setup and teardown processes, ensuring spaces were clean and presentable for meetings or presentations.
- Exceeded expectations by completing additional tasks outside of assigned duties, showing initiative and dedication to maintaining a clean and safe workspace.
- Reduced the need for additional janitorial staff by effectively prioritizing tasks and managing time efficiently.
- Answered Phones scheduled appointments for bids on new jobs.
- Provided exceptional customer service by responding quickly to staff concerns or requests related to building maintenance.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges during routine maintenance tasks.
Delivery Driver
Uber Eats
11.2017 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
Sales Associate
Mel's Treasure Box Boutique
10.2007 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
CVS Caremark
09.2005 - 05.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Filled Patients Prescriptions over the phone alo made them aware of upcoming medications the will be needing.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Medical Assistant
Dr Sharaf,MD
06.2004 - 08.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
No Degree - BS in Behavioral Health Science:Childhood Trauma
Grand Canyon University
Phoenix, AZ06.2026
Medical Assistant Certification - Medical Assisting
Texas Careers
San Antonio, TX06.2004
High School Diploma -
Lakes High School
Lakewood, WA06.1992
Skills
- Cleaning Expertise
- Safety Procedures
- Pressure Washing
- Dusting surfaces
- Chemical Handling
- Wall Washing
- Window Washing
- Carpet cleaning
- Computer skills
- Multi phone system
- Call center experience
- Microsoft Excel
- Scheduling
- Appointment Scheduling
- Live chat support
- Filing
- Employee Training
Timeline
Sales Janitorial
United Building Services
05.2018 - 08.2024
Delivery Driver
Uber Eats
11.2017 - 03.2023
Sales Associate
Mel's Treasure Box Boutique
10.2007 - 12.2016
Customer Service Representative
CVS Caremark
09.2005 - 05.2006
Medical Assistant
Dr Sharaf,MD
06.2004 - 08.2005
No Degree - BS in Behavioral Health Science:Childhood Trauma
Grand Canyon University
Medical Assistant Certification - Medical Assisting
Texas Careers
High School Diploma -
Lakes High School
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