Malissa Floyd White
Marion County Quick Response Team
Wallace,WV
8
years of professional experience
Experienced Recovery Coach with strengths in motivational interviewing, trauma-informed care, and client advocacy. Skilled in recovery planning, resource coordination, and documentation, with a focus on trust, crisis support, and relapse prevention.
Work History
Recovery Coach Professional
1 Year 11 Months- Delivered peer recovery support during post-overdose outreach and rapid response engagements.
- Applied motivational interviewing techniques to encourage treatment engagement and recovery planning.
- Connected individuals to treatment, housing, and community resources through warm handoff coordination.
- Documented client contacts, follow-up activities, and referral outcomes in case records.
- Distributed naloxone and provided overdose prevention education to clients and families.
- Coordinated with first responders and service providers to support timely crisis intervention.
- Maintained confidential client information while tracking referral progress and service needs.
- Reinforced harm-reduction strategies and recovery goals during ongoing community follow-up.
- Encouraged clients' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success post-treatment.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Fostered a supportive environment for group therapy sessions, encouraging open communication and mutual respect among participants.
- Increased clients' self-awareness by conducting regular assessments and facilitating reflective exercises.
- Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
- Streamlined administrative processes, reducing paperwork burden on staff while maintaining accurate records for each client.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Strengthened relationships with community partners, enabling better access to resources and support services for clients.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
- Developed and implemented individualized treatment plans.
- Maintained strict adherence to confidentiality standards, protecting clients' privacy during the recovery process.
- Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
- Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
- Conducted workshops on various topics related to addiction and mental health, raising awareness in the community about available resources.
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Collaborated with treatment teams to develop comprehensive care plans, ensuring a holistic approach to client recovery.
- Documented case management activity for accurate, reliable records.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Developed individual treatment goals based on history and diagnosis.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Overnight Supervisor
2 Years 10 Months- Supervised overnight store operations, maintaining smooth workflow across register, food service, and stocking tasks.
- Monitored cash handling, tills, and reconciliation procedures for accurate overnight accountability.
- Trained new associates on safety procedures, customer service standards, and closing routines.
- Directed team members in restocking merchandise, beverages, and prepared food areas.
- Coordinated inventory checks and product rotations to support stock availability and freshness.
- Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
Shift Manager
2 Years 10 Months- Supervised shift operations, directing crew members and maintaining service flow during peak periods.
- Monitored cash handling, drawer counts, and transaction accuracy throughout service.
- Coordinated opening and closing tasks, including prep, cleaning, and equipment checks.
- Trained new team members on food preparation, customer service, and store procedures.
- Resolved guest concerns promptly while preserving fast, friendly service.
- Communicated staffing needs, operational issues, and shift priorities to store leadership.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Education
No Degree - Medical Secretary
No Degree - Medical Transcription
Skills
Motivational interviewing
Client advocacy
Recovery planning
Relapse prevention
Resource coordination
Intervention planning
Referral management
Treatment goals
Coaching techniques
Goal setting
Resource navigation
Client education
Peer support
Family education
Substance abuse
Care planning
Documentation
Legal compliance
Trauma-informed care
Client engagement
Time optimization
Problem-solving
Effective communication
Active listening
Decision-making
Analytical thinking
Conflict management
Boundary setting
Professional ethics
Teamwork and collaboration
Reliability
Organizational skills
Coping strategy development
Conflict management
Accomplishments
-Completed numerous trainings that correlate to the Substance Use Disorder and Mental Health field.
(Certificates attached)
-Completed application for Peer Recovery Support Specialist and prepared for my test.
Timeline
Recovery Coach Professional
Marion County Quick Response Team
11.2024 - 10.2026Read More
Overnight Supervisor
Sheetz
01.2022 - 11.2024Read More
Shift Manager
Little Caesars Pizza
03.2019 - 01.2022Read More
WV Business College
No Degree from Medical Secretary
Read More
United Technical Center
No Degree from Medical Transcription
Read More