Maliyah Dunson
Newnan,GA
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and excellent communication skills at Flexport to enhance team performance and meet tight deadlines. My experience in workflow management and warehouse safety ensured seamless operations, contributing significantly to company success. My proactive problem-solving and dedication to customer satisfaction have consistently exceeded performance metrics.
Overview
4
4
years of professional experience
Work History
Sorting Associate
Flexport
Newnan, GA
09.2023 - Current
- Assisted in training new employees on company protocols, enhancing overall team performance and adaptability.
- Participated in regular staff meetings to discuss process improvements, fostering open communication within the team for optimal results.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Troubleshot sorting systems and made necessary repairs to prevent downtime.
Member Service Representative
Delta Community Credit Union
Atlanta, GA
05.2022 - 09.2023
- Exceeded performance metrics by maintaining a proactive approach to problem-solving within the Member Care Assistant role.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Educated and engaged customers with new bank products and services.
Shipping and Receiving Lead
Hello Fresh
Newnan, GA
11.2020 - 04.2023
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- Trained new team members on company policies and procedures, fostering a positive work culture within the department.
- Reduced order processing time with effective communication between departments for seamless workflow.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Education
High School Diploma -
Lagrange High School
Lagrange, GA05.2018
Skills
- Warehouse Safety
- Workflow Management
- Problem-Solving
- Time Management
- Problem-solving abilities
- Excellent Communication
Timeline
Sorting Associate
Flexport
09.2023 - Current
Member Service Representative
Delta Community Credit Union
05.2022 - 09.2023
Shipping and Receiving Lead
Hello Fresh
11.2020 - 04.2023
High School Diploma -
Lagrange High School