Shamonica Minnifee
Summary
Dynamic professional with extensive experience at Amazon and a proven track record in efficient sorting and quality control. Adept at problem-solving and fostering teamwork, I excel in fast-paced environments, consistently enhancing workflow and operational efficiency. Committed to delivering exceptional customer service while maintaining high standards of organization and safety.
Professional sorting specialist with strong focus on accuracy and efficiency. Consistently ensures timely processing of materials while maintaining high standards of quality. Reliable team player who adapts to changing demands and contributes to achieving organizational goals. Skilled in organization, attention to detail, and effective communication.
Overview
24
24
years of professional experience
Work History
Sorting Associate
Amazon
10.2022 - Current
- Sorted incoming packages efficiently to ensure timely processing and distribution.
- Maintained clean and organized work areas to promote safety and operational efficiency.
- Collaborated with team members to streamline sorting processes and improve workflow.
- Learned to identify package contents accurately for proper routing within the facility.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining quality standards.
- Followed established procedures for handling damaged or mislabelled packages effectively.
- Actively participated in ongoing professional development opportunities provided by the company, enhancing overall skillsets and industry knowledge for continued growth.
Salon Manager
Great Clips
10.2011 - 08.2019
- Directed daily salon operations, ensuring high standards of customer service and satisfaction.
- Trained and mentored staff on technical skills and customer engagement techniques.
- Implemented inventory management procedures to optimize product availability and reduce waste.
- Analyzed sales trends to develop strategies for improving service offerings and promotions.
- Sorted and sanitized combs, brushes, and styling tools
- Maintained product shelves and organized backroom supplies
- Assisted with towel laundry and salon cleanliness
- Greeted clients and supported stylists with prep tasks
Stylist
Sports Clips
04.2014 - 08.2014
- Delivered exceptional customer service ensuring client satisfaction with each appointment.
- Collaborated with team members to develop and implement new styling techniques.
- Mentored junior stylists to enhance their technical skills and customer interaction abilities.
- Maintained high standards of cleanliness and organization within the salon environment.
- Utilized a range of professional tools, including clippers, scissors, and styling products effectively.
- Conducted consultations to determine clients' preferences and recommend suitable styles.
- Adapted quickly to evolving trends in men's haircuts to provide contemporary services.
- Implemented efficient scheduling practices that improved workflow during peak hours.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Salon Manager /Salon Stylist
Regis Hair Salon
11.2008 - 04.2011
- Oversaw daily operations, ensuring compliance with company policies and service standards.
- Developed and implemented staff training programs to enhance service delivery and team performance.
- Managed inventory levels, optimizing product availability while reducing waste.
- Analyzed customer feedback to identify areas for improvement in service quality and client satisfaction.
- Coordinated scheduling for team members, maximizing productivity during peak hours.
- Led marketing initiatives to promote services, resulting in increased client engagement and retention.
- Streamlined operational processes, enhancing efficiency and reducing service wait times.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
MANAGER
Whataburger
10.2007 - 11.2008
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to align departmental goals with organizational objectives.
- Mentored and trained staff on best practices, fostering a culture of continuous improvement.
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
- Collaborated with upper management to drive innovative solutions that improved service delivery.
- Managed budgets and resource allocation to maximize productivity within the department.
- Established key performance indicators to monitor team performance and enhance accountability.
- Facilitated regular team meetings to ensure alignment on project goals and progress updates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service / Cashier
Walmart
02.2005 - 04.2006
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accuracy in cash handling and deposits.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new cashiers on register procedures and customer service standards.
- Collaborated with team members to maintain a clean and organized checkout area.
- Implemented best practices for inventory management to minimize stock discrepancies.
- Monitored checkout lines, optimizing workflow to reduce wait times for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Patient Care Technician
FMC-NA Redbird and Swiss Dialysis
01.2002 - 12.2003
- Assisted nursing staff in patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient care areas to promote hygiene.
- Documented patient information accurately in electronic health records system.
- Supported patients with daily living tasks, enhancing overall quality of life.
- Collaborated with interdisciplinary teams to develop effective care plans for patients.
- Implemented efficiency improvements in workflow processes, reducing wait times for patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Education
Certificate Hair Care And Styling -
State Beauty Academy
03-2005
High School Diploma -
David W. Carter
Dallas, TX05-1997
Skills
- Labeling and tagging
- Warehouse safety
- Loading and unloading
- Efficient sorting
- Materials handling and transport
- Quality control
- Workflow management
- Records maintenance
- Production deadline management
- Reading comprehension
- Process management
- Workstation organization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking
Timeline
Sorting Associate
Amazon
10.2022 - Current
Stylist
Sports Clips
04.2014 - 08.2014
Salon Manager
Great Clips
10.2011 - 08.2019
Salon Manager /Salon Stylist
Regis Hair Salon
11.2008 - 04.2011
MANAGER
Whataburger
10.2007 - 11.2008
Customer Service / Cashier
Walmart
02.2005 - 04.2006
Patient Care Technician
FMC-NA Redbird and Swiss Dialysis
01.2002 - 12.2003
Certificate Hair Care And Styling -
State Beauty Academy
High School Diploma -
David W. Carter