Summary
Overview
Work History
Education
Skills
Timeline
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Maliyah Lilly

Parma,OH

Summary

Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.

Overview

4
4
years of professional experience

Work History

Part-Time Retail Associate

NIKE
10.2024 - Current
  • Offered assistance in a friendly manner and guide them to the appropriate product sections
  • Provided fitting room assistance, ensuring customers have access to the right sizes and styles
  • Kept fitting rooms tidy, collect discarded items, and re-stock the sales floor promptly
  • Attended regular training sessions to improve knowledge of Nike
  • Demonstrated a commitment to continuous learning and adapting to Nike’s evolving product lines and trends
  • Processed returns and exchanges in compliance with Nikes policies, ensuring a smooth and efficient experience for the customers
  • Addressed any customer concerns with patience and professionalism, maintaining Nikes high standard for customer care

Part-Time Service Representative

Planet Fitness
03.2024 - 10.2024
  • Greet members and guests, provided exceptional customer service
  • Handle all front desk-related activities:
  • Answer phones in a friendly manner regarding a variety of questions
  • Check members into the system
  • Guidance to prospective members on tours
  • Facilitate needed updates to member’s accounts through the company system
  • Assist in maintaining the neatness and cleanliness of the club

Part-Time Team Member

Get Air Trampoline Park
06.2023 - 09.2023
  • Received payments by cash, check, credit cards, prepaid vouchers
  • Assisted Customers with change, information, or handling complaints
  • Cleaned and checked all of the park’s attractions
  • Made sure children were having a fun and safe experience at the park
  • Filled in when low staff
  • Trained new employees to work the front desk and supervise the deck
  • Handling children's conflict in the park and coming to a responsible solution

Intern

Youth Opportunities Unlimited
06.2021 - 08.2021
  • Company Overview: This program provided information for college and career readiness.
  • Discuss and review college readiness
  • Meeting with multiple college representatives and reviewing college readiness
  • Financial Aid and Career Planning Review
  • SAT & ACT Test Review
  • Presented multiple PowerPoint or Webex on experience and what we learn
  • This program provided information for college and career readiness.

Education

Bachelor of Arts - Psychology

Kent State University
Kent, OH
05-2025

Associate of Science -

Cuyahoga Community College
Cleveland, OH
06-2022

Skills

  • Reliability
  • Customer engagement
  • Positive and engaging demeanor
  • Cash handling accuracy
  • Time management
  • Problem-solving
  • Conflict resolution
  • Friendly and outgoing

Timeline

Part-Time Retail Associate

NIKE
10.2024 - Current

Part-Time Service Representative

Planet Fitness
03.2024 - 10.2024

Part-Time Team Member

Get Air Trampoline Park
06.2023 - 09.2023

Intern

Youth Opportunities Unlimited
06.2021 - 08.2021

Bachelor of Arts - Psychology

Kent State University

Associate of Science -

Cuyahoga Community College

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