Ma'liyah McCray
Odenton,Maryland
Summary
Hardworking and passionate professional eager to secure a career that presents challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Instructional Support Specialist/Behavioral Health Technician
Celebrate Ability
11.2023 - Current
- Help clients gain more independence on goals listed on the treatment plan.
- Assist clients in activities of daily living and personal hygiene , communication and socialization.
- Help clients manage their own behavior and teach them appropriate alternative behaviors.
- Encourage and participate in recreational activities with clients.
- Keep accurate records and enter session notes daily.
Customer Service/Crew Trainer
Nando's Peri-Peri
05.2022 - Current
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests.
- Provided operational support for the opening and closing of the store.
- Tracked product inventory counts.
- Oversee daily stocking for store products, beverages, and food items and ensure adherence to safe storage and handling procedures.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Service/Crew Trainer
Panera Bread
08.2021 - 10.2021
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests.
- Complete training in the internal POS system and third-party delivery apps, such as UberEATS and Door Dash.
- Contribute to increased sales by upselling products.
- Train new hires on sale processes, customer service experience, and POS systems.
- Created a presentable and welcoming environment for guests.
Education
Basic Life Support
American Red Cross Association
Associate Degree - Business Administration
Anne Arundel Community College
Arnold, Maryland05-2025
High School Diploma - undefined
Arundel High School
Gambrills, Maryland06.2023
Workforce Development Certificate - Dental Assisting and Radiology Lecture
Anne Arundel Community College
Arnold, Maryland05.2023
Skills
- Communication Skills
- Critical Thinking Skills
- Time Management Skills
- Organization Skills
- Customer Service Skills
- Data Entry
References
- Sandra Jeffers, Nando's Peri-Peri Assistant Store Manager, Phone: 240-205-1111
- Patricia Urnosky, Celebrate Ability Family Consultant and Case Manager,
Phone: 301-660-2234, Email: patricia.urnosky@celebrateability.org
Timeline
Instructional Support Specialist/Behavioral Health Technician
Celebrate Ability
11.2023 - Current
Customer Service/Crew Trainer
Nando's Peri-Peri
05.2022 - Current
Customer Service/Crew Trainer
Panera Bread
08.2021 - 10.2021
High School Diploma - undefined
Arundel High School
Basic Life Support
American Red Cross Association
Associate Degree - Business Administration
Anne Arundel Community College
Workforce Development Certificate - Dental Assisting and Radiology Lecture
Anne Arundel Community College