Wendy Ramirez
Tucson,AZ
Summary
Competent BHT/RSS knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician/Recovery Support Specialist
America's Rehab Campuses
06.2023 - 03.2024
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Facilitated groups and outings for 15-60 clients.
- Provided transportation for up to 106 clients.
- Distribution of property
- Charted on each patient daily.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds to check on residents.
- Searched resident belongings prior to and during stays.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining high level of professionalism and ethical conduct.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within field of behavioral health.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Skilled at working independently and collaboratively in team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Shift Supervisor
Illegal Pete's
02.2015 - 12.2018
- Managed shift operations for over 60 employees, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Education
Some College (No Degree) - Sociology Major/Psychology Minor
Arizona State University
Tempe, AzHigh School Diploma -
Rincon High School
Tucson, AZ05.1996
Skills
- Group facilitation
- Conflict Resolution/de-escalation
- Clinical Documentation
- Multitasking Abilities
- Time Management
- Dependable and Responsible
Certification
- Certified Recovery Support Specialist in Integrated Peer Health Professional Services through the UofA Workforce Development Program
- Level One Fingerprint Clearance
- CPR/First Aid Certified
- Conflict Resolution/Handle With Care
- 9mo Behavioral Health Technician experience
Timeline
Behavioral Health Technician/Recovery Support Specialist
America's Rehab Campuses
06.2023 - 03.2024
Shift Supervisor
Illegal Pete's
02.2015 - 12.2018
Some College (No Degree) - Sociology Major/Psychology Minor
Arizona State University
High School Diploma -
Rincon High School
- Certified Recovery Support Specialist in Integrated Peer Health Professional Services through the UofA Workforce Development Program
- Level One Fingerprint Clearance
- CPR/First Aid Certified
- Conflict Resolution/Handle With Care
- 9mo Behavioral Health Technician experience
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