Hi, I’m
Maliyah Ariel Parks
Giddings,TX
Summary
Dynamic professional with a proven track record at Bluebonnet Electric Cooperative, excelling in customer service and problem-solving. Adept at enhancing operational efficiency through critical thinking and effective communication. Recognized for cultivating strong relationships and driving business growth, while maintaining a flexible and adaptable approach in fast-paced environments.
Knowledgeable [Desired Position] with robust background in small business management. Successfully established and grew thriving business through effective operational strategies and customer engagement. Demonstrated leadership and financial acumen, ensuring smooth daily operations and sustainable growth.
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
21
years of professional experience
1
Certification
Work History
Business Owner PTB Auto Detailing and Services LLC
Auto Detailing-Housekeeping
10.2023 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and implemented operational strategies to enhance business efficiency.
- Managed financial planning, budgeting, and forecasting for sustained profitability.
- Cultivated relationships with vendors to optimize service agreements and pricing structures.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Mentored staff on best practices in customer service and operational excellence.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed and implemented effective marketing strategies to increase customer engagement and brand awareness.
- Promoted business via social media to generate leads and maximize brand identity.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Bluebonnet Electric Cooperative
New Service Operations-Member Service
06.2005 - 02.2025
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Directed cross-functional teams to enhance operational efficiency and achieve strategic objectives.
- Implemented process improvements that streamlined workflows and reduced costs across departments.
- Analyzed performance metrics to identify trends and inform decision-making for future initiatives.
- Established performance benchmarks, driving accountability and enhancing team performance across multiple projects.
Education
Bastrop High SchoolBastrop, TX
High School Diploma
Skills
- Supportive team player
- Cross-functional teamwork
- Service excellence
- Effective problem resolution
- Prioritization and scheduling
- Meticulous attention to detail
- Versatile in dynamic environments
- Diligent and trustworthy
- Proficient in managing multiple tasks
- Experienced in handling heavy loads up to 75 lbs
- Clear interpersonal communication
- Analytical reasoning
- Skilled in digital tools and technologies
- Proficient in organization techniques
- Maintains focus during challenging circumstances
- Attentive communication
- Analytical decision-making
- Proficient in prioritizing tasks
- Conflict resolution
- Client engagement
- Goal-oriented mindset
- Building professional connections
- Innovative mindset
- Work Planning and Prioritization
- Business planning
- Data entry, CRM, SAP, Oracle, Microsoft Programs, Scheduler
- Microsoft Office Suite
- Microsoft PowerPoint
- Administrative support
- Product and service solutions
- Coordination
- Data interpretation
- Advanced reading comprehension
Accomplishments
- Collaborated with team of 10 in the development of internal resource and knowledge base platform.
- Resolved product issue through consumer testing.
- Documented and resolved internal and external in efficiencies which led to streamlining tools to enhance productivity.
- Supervised team of 10 staff members Lead National Instruments
- Small Business owner
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
Certification
CPR and AED Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Auto Detailing-Housekeeping
Business Owner PTB Auto Detailing and Services LLC
10.2023 - Current
New Service Operations-Member Service
Bluebonnet Electric Cooperative
06.2005 - 02.2025
Bastrop High School
High School Diploma
Hobbies
Artist abstract drawing and paintings previously instructed for Van Gogh and Paint
Culinary I enjoy cooking and creating tasteful edible templates