Verena (Malka) Weinberg
Boynton Beach,Florida
Summary
Ambitious Paralegal offering in-depth knowledge of legal terminology and principles. Excels at prioritizing competing tasks and ascertaining future needs. Expertly assists lawyers and attorneys in executing legal transactions and drafting and processing legal documents.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Paralegal
MCA Resolve
Delray Beach, FL
08.2022 - Current
- Team Lead and Subject Manner Expert
- Responded effectively to sensitive inquiries or complaints.
- Prepared and prioritized correspondence with defense attorneys
- Composed correspondence, reports and meeting notes.
- Prepared legal documents
- Answered phones to direct callers, schedule appointments and provide general office information.
- Established sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- I warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- I followed up with clients through calls and emails to proactively resolve issues and maintain satisfaction.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Inside Sales
Elite Medical Weight Loss Clinic
Aventura, FL
11.2017 - 07.2022
- Scheduled and confirmed appointments.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
- Set new customer consultations
- Took information from potential customers to assess needs.
- Made phone calls and sent emails to establish leads.
Commercial Inside Sales Agent
Waste Management
Phoenix, AZ
07.2015 - 07.2017
- Cultivated and strengthened customer relationships to drive revenue growth.
- Contacted new and existing customers to discuss product and service solutions.
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
- Negotiated prices, terms of sale and service agreement to close transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Commercial Insurance Processor
Chubb Insurance Group
Phoenix, AZ
08.2013 - 03.2015
- Process, Bind and Book of Umbrella and Excess policies.
- Processed Renewals, Endorsements and Cancellations.
- Checked for errors prior to issuance.
- Verified policy holder data, including age, contact number and physical address.
- Complied with confidentiality regulations in handling customer information.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Composed business correspondences for supervisors, managers and other professionals.
- Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
Dental Insurance Sales Agent
National Association of Medical & Dental
Newport Beach, CA
08.2000 - 07.2013
- Develop and maintain loyal client database to increase sales volume by 20%.
- In a forward facing sales role, I consisting meet or exceeding sales quotas.
- Assisted customer service with inbound and outbound calls regarding Dental Insurance
- Process client applications for insurance and issues policy.
- Assists in clients relations complaints, billing and provider matching.
Education
Master of Science - Legal Studies
National Jurist University
Phoenix, AZ08.2024
Master of Arts - Creative Writing
FullSail University
Winter Park, FL02.2020
Bachelor of Science - History
Southern New Hampshire University
Hooksett, NH12.2018
Skills
- Account Management
- Customer Data Confidentiality
- Data Entry and Maintenance
- De-escalation Techniques
- Responding to Difficult Customers
- Multitasking and Prioritization
- Data Entry
- Call Documentation
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Westlaw and LexisNexis
- MS Office Proficient
- Office Management
- Legal Terminology
- Legal Correspondence
- Legal Research
- Verbal and Written Communication
Timeline
Paralegal
MCA Resolve
08.2022 - Current
Inside Sales
Elite Medical Weight Loss Clinic
11.2017 - 07.2022
Commercial Inside Sales Agent
Waste Management
07.2015 - 07.2017
Commercial Insurance Processor
Chubb Insurance Group
08.2013 - 03.2015
Dental Insurance Sales Agent
National Association of Medical & Dental
08.2000 - 07.2013
Master of Science - Legal Studies
National Jurist University
Master of Arts - Creative Writing
FullSail University
Bachelor of Science - History
Southern New Hampshire University
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