Ashley Ferrel
Pensacola
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Paralegal
Dossett Law
Pensacola
05.2024 - Current
- Conducted legal research to support case preparation and client documents.
- Assisted attorneys in drafting legal documents and correspondence.
- Managed case files and organized documentation for easy access.
- Maintained communication with clients regarding case updates and inquiries.
- Reviewed and summarized legal materials for attorney review.
- Utilized case management software to track deadlines and appointments.
- Coordinated meetings between clients and attorneys to facilitate discussions.
- Prepared exhibits and evidence for court presentations and hearings.
- Provided administrative support such as answering phones or scheduling appointments.
- Maintained client files according to established protocols.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Drafted correspondence to clients and other attorneys.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized client calendars, prepared mailings and handled high call volumes.
- Interviewed clients and obtained vital case information to support associates.
- Advised clients on procedural matters related to their cases.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
- Attended court proceedings to observe trials or hearings.
- Collaborated with attorneys in all stages of litigation process.
- Interpreted various types of legal documents including contracts and agreements.
- Coordinated subpoena services and other support activities for legal office.
- Participated in mediation sessions by preparing necessary materials and taking notes during meetings.
- Communicated with witnesses regarding deposition scheduling.
- Analyzed and interpreted laws, rulings, and regulations for specific cases.
- Assisted attorneys in court by managing exhibits, taking notes, and ensuring all necessary materials were available.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
Member Service Representative
Navy Federal Credit Union
Pensacola
01.2015 - 11.2018
- Assisted members with account inquiries and transaction processing.
- Educated customers on financial products and services available.
- Resolved member issues through effective communication and problem-solving.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Presented and explained services and products to meet member needs.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Verified identity information on new accounts using established procedures.
- Participated in team meetings to discuss customer service strategies and goals.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Responded promptly to emails from members seeking assistance.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Certificate - Medical Billing And Coding
Pensacola State College
Pensacola, FL 08.2021 - 08.2022
Certificate - Medical Transcription
Pensacola State College
Pensacola, FL 05.2011 - 05.2012
Skills
- Legal research
- Document drafting
- Case management
- Client communication
- Time management
- Problem solving
- Attention to detail
- Documenting
- Office administration
- Legal research skills
- Deposition summaries
- Proofreading
- Deposition scheduling
- Account management
- Customer education
- Transaction processing
- Effective communication
- Conflict resolution
- Financial literacy
- Client confidentiality
- Exceptional communication
- Goal-oriented mindset
References
References available upon request.
Timeline
Paralegal
Dossett Law
05.2024 - Current
Certificate - Medical Billing And Coding
Pensacola State College
08.2021 - 08.2022
Member Service Representative
Navy Federal Credit Union
01.2015 - 11.2018
Certificate - Medical Transcription
Pensacola State College
05.2011 - 05.2012