Mallie Broussard
Lake Charles,LA
Summary
Proactive Virtual Assistant with 10+ years of experience in office administration and management. Exceptionally organized, detail-oriented, and highly professional at handling sensitive information. Assertive in problem-solving and understanding the latest digital tools and AI technologies.
Overview
18
18
years of professional experience
Work History
Executive Assistant & Office Administrator
Lyons Insurance Agency
Lake Charles, LA
01.2022 - 08.2025
- Managed a calendar to track 240 meetings, 110 appointments, and 49 deadlines, increasing executive’s monthly productivity by 88%.
- Spearheaded a data cleansing initiative improving CRM data accuracy from 82% to 98%, which also led to a 30% improvement in marketing efficiency.
- Strengthened client relationships and saved $2,500 in office expenditures by personally managing the end-to-end process of sending 500 holiday cards to clients.
Office Manager
Guillory and Corcoran, LLC
Lake Charles, LA
06.2017 - 12.2021
- Cultivated vendor relationships to expedite orders and facilitate repairs and maintenance.
- Processed payments and invoices for office bills, ensuring accuracy in accounts receivable and payable.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administrative Assistant
Standard Title
Lake Charles, LA
06.2014 - 05.2017
- Managed office communications, ensuring timely responses to internal and external inquiries.
- Coordinated scheduling for meetings, optimizing productivity and resource allocation.
- Streamlined administrative processes, improving workflow and reducing turnaround times.
Office Assistant
Imperial Health Orthopedic Center
Lake Charles, LA
02.2010 - 05.2014
- Expedited document processing with accurate data entry and timely filing.
- Coordinated office activities and schedules to optimize workflow efficiency.
- Developed filing systems that enhanced document retrieval speed.
Customer Support Specialist
Concentrix
Remote
01.2008 - 01.2010
- Assisted 200 customers daily with technical inquiries, contributing to a 77% increase in first call resolution rate.
- Collaborated closely with other departments on issue resolution within established service level agreements.
Education
High School Diploma -
Jennings High School
Jennings, LASkills
- Organizational and time management
- Written and verbal communication
- Technical proficiency in digital tools
- Problem solving
- Adaptability and continuous learning
- Self-motivation and discipline
- Calendar and email management
- Travel arrangements
Timeline
Executive Assistant & Office Administrator
Lyons Insurance Agency
01.2022 - 08.2025
Office Manager
Guillory and Corcoran, LLC
06.2017 - 12.2021
Administrative Assistant
Standard Title
06.2014 - 05.2017
Office Assistant
Imperial Health Orthopedic Center
02.2010 - 05.2014
Customer Support Specialist
Concentrix
01.2008 - 01.2010
High School Diploma -
Jennings High School