Proven track record in enhancing client satisfaction at Total Quality Logistics Inc., leveraging exceptional customer service and schedule management skills. Excelled in infant and toddler care, demonstrating quick-thinking and activity planning prowess. Achieved significant improvements in workflow efficiency and customer engagement, without compromising service quality.
Hi, I’m
Mallie Lyons
New York,NY
Summary
Overview
4
years of professional experience
Work History
Private Client
Private Nanny
10.2023 - 06.2024
Job overview
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Experience with aiding children with disabilities.
Total Quality Logistics Inc.
Customer Account Specialist
11.2021 - 10.2023
Job overview
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Used Microsoft Word and Excel to keep accurate records pertaining to inventory and account notes.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Trained sales reps/sales support staff.
Sunflower Cafe
Server
04.2021 - 09.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Whole Foods Market Inc
Cashier
08.2020 - 04.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Baker High SchoolMobile, AL
High School Diploma
05.2019
University Overview
Skills
- Infant care experience
- Schedule Management
- Toddler care experience
- Activity Planning
- Customer service
- Quick-thinking
Timeline
Private Nanny
Private Client
10.2023 - 06.2024
Customer Account Specialist
Total Quality Logistics Inc.
11.2021 - 10.2023
Server
Sunflower Cafe
04.2021 - 09.2021
Cashier
Whole Foods Market Inc
08.2020 - 04.2021
Baker High School
High School Diploma