Mallika Srikomut
Cypress,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server
Matsu Restaurant
07.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Thai Harbor Restaurant
01.2019 - 06.2019
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
Commerce Casino
05.2013 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Master of Science - Industrial Psychology
Kasetsart University
Bangkok, Thailand05.1996
Bachelor of Science - Indestrial Psychology
Thammasart University
Bangkok Thailand05.1992
Skills
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Operational Efficiency and Safety
- Warm and Friendly
- Communications Protocols
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
Server
Matsu Restaurant
07.2019 - Current
Server
Thai Harbor Restaurant
01.2019 - 06.2019
Cashier
Commerce Casino
05.2013 - 12.2018
Master of Science - Industrial Psychology
Kasetsart University
Bachelor of Science - Indestrial Psychology
Thammasart University