Mallori Reinhardt
Wright City,MO
Summary
Detail-oriented Office Manager skilled in administrative operations, including bank transactions, payroll, and accounts receivable/payable. Collaborated effectively with plumbing, excavation, and HVAC teams to ensure financial compliance. Utilized QuickBooks and ServiceTitan to enhance scheduling and invoicing processes. Experience as a Dental Assistant included patient care coordination and insurance processing, emphasizing strong organizational and customer service capabilities.
Overview
1
1
Certification
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Office Manager
Hosack Plumbing Heating & Cooling
12.2023 - Current
- Bank deposits, email management, lien waiver processing, payment handling, and invoice preparation.
- Manage the team of plumbers, excavators, and hvac technicians.
- Management of payroll, petty cash, and bank transactions.
- Complete notaries.
- Correspond with cities and customers for services rendered.
- Provide purchase orders for employees and partner companies to ensure timely job execution.
- Management of accounts receivable and accounts payable.
- Quickbooks and Service Titan usage to schedule, invoice, and complete bank transactions.
- Assisted with onboarding new employees and address inquiries from current staff.
- Managed office operations for plumbing, heating, and cooling service teams.
- Scheduled customer appointments and coordinated technician dispatch calendars.
- Answered client calls and resolved service questions with professionalism.
Dental Assistant
Compass Health Network
08.2023 - 12.2023
- Assisted with full mouth restorations, including root canals, crowns, fillings, and extractions, ensuring patient comfort and care.
- Assisted dentists by providing chairside support during dental procedures at Compass Health Network.
- Prepared treatment rooms using infection control and sterilization procedures.
- Supported patient care by obtaining dental radiographs and updating patient charts efficiently.
Pediatric Dental Assistant
Accent Dental of Wentzville
12.2022 - 08.2023
- Scheduled and canceled appointments for pediatric patients, ensuring consent forms were signed by parents.
- Assisted pediatric patients during preventive and restorative dental procedures at Wentzville practice
- Prepared treatment rooms, sterilized instruments, and maintained infection control standards
- Captured digital radiographs and verified patient records for pediatric dental visits
Dental Assistant
St. Louis Pediatric Dentistry
08.2022 - 11.2022
- Completed training in various areas of dentistry, enhancing ability to support diverse patient needs.
- Chair side dental assisting, cleaning, sterilizing, and dental polishing.
- Sterilization and disinfecting using the Ultrasonic cleaner, the Statim autoclave, and the M9D.
- Prophylaxis, radiographs, procedures, and charting.
- Kept children calm and communicated every step of the dental appointment.
- Advised parents and children on proper oral hygiene practices, promoting better dental health.
- Maintained records of all notes and services for each child and created treatment plans for cavities or sealants.
- Revised and incurred patient insurance.
- Developed patience and care while assisting patients of all ages, ensuring comfort during important procedures.
- Prepared treatment rooms with sterilized instruments and dental materials for patient visits.
- Recorded patient histories and updated charts in dental records.
Client Relationship Consultant II
U.S. Bank
08.2021 - 07.2022
- Assisted customers one on one to identify and achieve their financial goals. Opened and closed accounts, dealt with fraud, made outbound calls, and met sales goals. Completed KYC information for each client during account openings to ensure compliance and enhance customer service. Customer assistance handling all cash transactions for customers. Helped clients with applications for loans, credit cards and follow up. Collaborated with departments such as mortgage, business, and wealth to address client needs. ATM custodian and certified in marketing.
- Consulted with U.S. Bank clients on banking products, services, and account needs.
- Analyzed customer requests to recommend suitable deposit and credit solutions.
- Reviewed account details for compliance with U.S. Bank policies and procedures.
Banking Specialist II
First Bank
04.2019 - 07.2020
- Certified through training to become a notary public, and have obtained an NMLS ID.
- Handled safety deposit boxes, filled out loan and credit applications, made sales calls, and partnered with mortgage and finance departments to address member needs.
- Assisted First Bank customers with account questions and daily banking needs.
- Processed deposits, withdrawals, and cash transactions with accuracy and care.
- Reviewed account documents for compliance with First Bank policies and procedures.
Education
Elementary Education
SouthEast Missouri State
Cape Girardeau, MO 08.2020 - 01.2021
St. Charles Community College
Saint Charles, MO 08.2018 - 01.2020
Medical Terminology
East Central College
UNION, MODiploma -
Warrenton High School
WARRENTON, MO 08.2014 - 05.2018
Skills
- Office management
- Administrative tasks
- Software proficiency
- Financial reporting
- Payroll processing
- Accounts management
- Customer service
- Organizational
- Patient and Empathetic
Certification
A+ Scholarship, Notary Public, NMLS ID (#2146189), N2O certified (expired), CPR/BLS certified(expired), Sedation Monitor course certified (expired)
Timeline
Office Manager
Hosack Plumbing Heating & Cooling
12.2023 - Current
Dental Assistant
Compass Health Network
08.2023 - 12.2023
Pediatric Dental Assistant
Accent Dental of Wentzville
12.2022 - 08.2023
Dental Assistant
St. Louis Pediatric Dentistry
08.2022 - 11.2022
Client Relationship Consultant II
U.S. Bank
08.2021 - 07.2022
Elementary Education
SouthEast Missouri State
08.2020 - 01.2021
Banking Specialist II
First Bank
04.2019 - 07.2020
St. Charles Community College
08.2018 - 01.2020
Diploma -
Warrenton High School
08.2014 - 05.2018
Medical Terminology
East Central College