Mallori Troy
Atlanta,Georgia
Summary
Phlebotomist with hands-on experience in clinical settings, adept at executing precise venipuncture and capillary blood draws while ensuring patient comfort and safety. Demonstrates expertise in infection control, specimen handling, and adherence to safety protocols, contributing to improved laboratory turnaround times. Committed to delivering high-quality patient care through effective communication and collaboration within healthcare teams.
Developed skills in clinical environment, including meticulous attention to detail and patient interaction. Demonstrates effective communication and procedural accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician Extern
Atlanta Career Institute
07.2025 - 11.2025
- Performed 60+ venipuncture and capillary blood draws on patients
- Assisted in preparing specimens for laboratory analysis and testing.
- Maintained accurate records of patient information and sample collection.
- Demonstrated effective communication skills with patients to ease anxiety during procedures.
- Participated in training sessions to enhance phlebotomy skills and knowledge.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Practiced proper order of draw, specimen labeling, and handling techniques
- Conducted urinalysis and prepared blood and urine specimens for laboratory testing
- Complied with HIPAA, OSHA, CLIA, and CDC guidelines to ensure patient privacy and safety
- Applied infection control, biohazard disposal, and safety protocols
- Developed skills in patient identification, comfort, communication, and professionalism
- Gained proficiency with phlebotomy equipment, tourniquet use, needle selection, capillary collection, and sample handling procedures
- Executed accurate blood sample collection procedures, significantly reducing errors and improving lab turnaround times.
- Monitored and assessed patient reactions during procedures, enabling prompt interventions and fostering trust in clinical practices.
Life Insurance Agent
American Income Life Insurance
01.2025 - 07.2025
- Consulted with clients to assess their personal, financial, and health information, ensuring accuracy and compliance with HIPAA regulations
- Prepared and processed whole life and term life insurance policies, demonstrating precision and attention to detail
- Presented tailored solutions to clients, demonstrating clear communication and education skills
- Managed client accounts, policy applications, and follow-ups efficiently
- Delivered exceptional customer service, addressing inquiries and concerns promptly
- Collaborated with the sales team to meet and exceed performance targets
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 32%.
Administrative Sales Assistant
American Income Life Insurance
01.2024 - 01.2024
- Made 300+ outbound calls daily to clients, providing clear communication and support
- Collected and accurately documented personal, financial, and health information, including social security numbers, birthdays, and bank account details, following HIPAA compliance
- Scheduled and coordinated appointments, demonstrating strong organizational skills and adherence to procedures
- Provided education and guidance to clients, addressing questions and ensuring comprehension
- Followed strict protocols and company guidelines to maintain privacy, safety, and compliance
- Skills:
- High-volume client communication and interpersonal rapport
- Accuracy and attention to detail for documentation
- Time management and workflow coordination
- Compliance with HIPAA, privacy, and procedural standards
- Costumer Service
- Assisted in managing client inquiries, fostering positive relationships and enhancing overall customer satisfaction.
- Streamlined sales reporting processes, resulting in more accurate data collection and improved decision-making for sales strategies.
- Coordinated administrative tasks effectively, leading to a significant reduction in processing times and improved team productivity.
Education
BLS Provider - Healthcare
Atlanta Career Institue
Norcorss, GA08.2025
Certified Phlebotomy Technician -
Atlanta Career Institute
Atlanta, Ga11.2025
Bachelors Degree - Nursing
Georgia State University
Atlanta, Georgia05.2029
Skills
- Specimen Collection
- Patient Advocacy
- Quality Assurance
- Safety Compliance
- Team Collaboration
- Specimen Handling
- Infection Control
- Patient Communication
- Documentation
- Venipuncture techniques
- Blood sample collection
- Specimen handling procedures
- Patient record management
- HIPAA compliance
- Customer service
- Client consultations
- Infection control practices
- Detail-oriented documentation
- Vein selection
Certification
- Certified Phlebotomy Technician, National Healthcare Association
- BLS provider, American Heart Association
Timeline
Phlebotomy Technician Extern
Atlanta Career Institute
07.2025 - 11.2025
Life Insurance Agent
American Income Life Insurance
01.2025 - 07.2025
Administrative Sales Assistant
American Income Life Insurance
01.2024 - 01.2024
BLS Provider - Healthcare
Atlanta Career Institue
Certified Phlebotomy Technician -
Atlanta Career Institute
Bachelors Degree - Nursing
Georgia State University