Mallorie Dang
Garden Grove,CA
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
31
31
years of professional experience
Work History
Restaurant Owner
Savoury Fusion Grill, Inc
06.2017 - 08.2022
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities.
- Recruited, hired, and trained talented staff to fill vacancies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- It reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Planned and executed strategies to increase customer loyalty and retention.
Insurance Agent
State Farm
01.2008 - 01.2018
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Sales and Service Representative
AT&T
07.1998 - 01.2008
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing, and support policies and procedures.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Certified Medical Assistant
Nguyen Loc, MD
06.1991 - 07.1998
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history.
- Patient's pre-operative clearance with lab work, vital signs, EKG, and instructions.
- Patient's post-operative wound care and recovery.
- Scheduled and maintained surgery calendar.
Certified Medical Assistant
Vascular And General Surgery Associates
10.1995 - 05.1997
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Patient's pre-operative lab work, vitals, and instructions.
- Patient's post-operation wound care
- Obtain authorizations for outpatient and inpatient procedures and surgery.
- Schedule procedures and surgery.
Education
No Degree - Nursing
California State University - Long Beach
Long Beach, CABachelor of Arts - Business Administration Accounting
California State University - Fullerton
Fullerton, CA05.1994
High School Diploma -
Santa Ana Valley High School
Santa Ana, CA06.1987
Certified Medical Assistant -
North Orange County Regional Occupational Program
Santa Ana, CA06.1987
Skills
- Staff Management
- Health Code Compliance
- Customer Engagement
- Performance Improvement
- Customer Service
- Account Management
- Product and Service Sales
- Product Knowledge
- Retention Strategies
- HIPAA Compliance
- Medical Terminology
- Medical Records Management
- Medical Billing and Coding
- Medical Office Administration
- Phlebotomy
- Insurance Claims
- Lab Equipment Operation
- Complaint Resolution
Languages
Vietnamese
Native or Bilingual
Timeline
Restaurant Owner
Savoury Fusion Grill, Inc
06.2017 - 08.2022
Insurance Agent
State Farm
01.2008 - 01.2018
Sales and Service Representative
AT&T
07.1998 - 01.2008
Certified Medical Assistant
Vascular And General Surgery Associates
10.1995 - 05.1997
Certified Medical Assistant
Nguyen Loc, MD
06.1991 - 07.1998
No Degree - Nursing
California State University - Long Beach
Bachelor of Arts - Business Administration Accounting
California State University - Fullerton
High School Diploma -
Santa Ana Valley High School
Certified Medical Assistant -
North Orange County Regional Occupational Program
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