Hi, I’m
Mallorie Stafford
Baton Rouge,LA
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Hi. My name is Mallorie, after I graduated from High School I went straight into Community College to begin my career in Nursing. I have worked in the medical field for most of my career but in 2019 I decided to get out of my comfort zone to work at WalMart as a merchandise stocker. I did miss the medical field so I got a job as a front office coordinator in January 2020. In January of 2022 I moved and I was offered a job at a Credit Union as a virtual teller. It was something I never expected but I enjoyed it. My son was born September 2022 and I have been at home with him ever since. I am ready to get back to work and further my knowledge in the career I love. Helping and making a difference in people’s lives, even with coworkers, is a big priority of mine.
Overview
7
years of professional experience
1
Certification
Work History
Neighbors Federal Credit Union
Virtual Teller
02.2022 - 08.2022
Job overview
- Answer virtual calls, register customers for checking, savings, loans, and credit cards accounts
- Collect cash and checks virtually to deposit into customers accounts.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Received loan and utility payments, sending funds to correct destinations.
- Processed applications for new accounts.
Steward Medical Group
Receptionist
01.2021 - 01.2022
Job overview
- Collect and contact patient insurance, collect payments, schedule patients for appointments, and file billing claims.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Walmart Neighborhood Market
Stocker
02.2020 - 12.2020
Job overview
- Stock and organize shelves, unload trucks with produce.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Processed and packaged stock items for customer purchases.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Greeted store customers and discussed needs.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Followed orders precisely for correct items, sizes and quantities.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Green Clinic
Medical Billing Specialist
04.2019 - 08.2019
Job overview
- Medical billing, register patients, contact insurance companies, collect payments, and enter patient data.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Filed and updated patient information and medical records.
- Prepared billing correspondence and maintained database to organize billing information.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Liaised between patients, insurance companies, and billing office.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Evaluated patients' financial status and established appropriate payment plans.
- Managed collections claims for unpaid bills against estates of debtors.
Med Center
Receptionist and nurse assistant
05.2018 - 12.2018
Job overview
- Collect and contact patient insurance, file insurance claims, collect payments, triage patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
QuickCare
Nurse Assistant
08.2016 - 05.2018
Job overview
- Triage with medical history, height, weight, temperature, blood pressure, reason for visit, collect patient’s history and family history, run tests if needed, stock rooms, and assist doctor and nurses with procedures.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Analyzed and evaluated success of care plans, interventions and treatments.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Educated patients and family members on best home care practices for healing and recovery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Green Clinic
Nurse Aide
05.2015 - 08.2016
Job overview
- Triage patients for blood pressure, temperature, urine specimen, run tests for doctors, collect patient and family history to plug into patient’s chart.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Kept accurate records of patients' care, condition, and progress.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Used company software and databases to maintain records of services performed and patient conditions.
Education
Louisiana Delta Community CollegeRuston, LA
Patient Care Technician from Nursing
05.2015
Skills
- Financial Industry Computer Systems Loan Accountant
- Short Sales
- ATM Servicing
- Financial Transactions
- Financial Services
- Inventory Management
- Banking
- Ability to Reason
- Credit and Collections
- Policy Reinforcement
- Fraud Identification
- Motivational Techniques
- Strong Sense of Banking Ethics
- Mortgage Banking and Analysis
- Federal Regulations
- Customer Inquiries
- Maintaining Clean Work Areas
- Hospitality and Accommodation
- Goals and Performance
- Multitasking Abilities
- Operational Efficiency
- Collections
- Customer Loyalty
- Banking Product Sales
- Customer and Vendor Relations
- Loans
- Team Development
- Safety Protocols
- Customer Complaint Resolution
- Workflow Schedules
- Opening and Closing Procedures
- Customer Satisfaction
- Financial Analysis
Accomplishments
- Employee of the month in 2017.
Certification
CNA
Patient care technician
EKG Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Teller
Neighbors Federal Credit Union
02.2022 - 08.2022
Receptionist
Steward Medical Group
01.2021 - 01.2022
Stocker
Walmart Neighborhood Market
02.2020 - 12.2020
Medical Billing Specialist
Green Clinic
04.2019 - 08.2019
Receptionist and nurse assistant
Med Center
05.2018 - 12.2018
Nurse Assistant
QuickCare
08.2016 - 05.2018
Nurse Aide
Green Clinic
05.2015 - 08.2016
Louisiana Delta Community College
Patient Care Technician from Nursing
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