Mallorie Turner
Memphis ,TN
Summary
Versatile professional with experience in healthcare, retail management, and customer service. Skilled in data entry and claims processing with a strong focus on accuracy, compliance, and efficiency. Proven success as a Sales Advisor with OptumRx, assisting members with prescription enrollment, promoting home delivery pharmacy services, and delivering outstanding patient support. Experienced Store Manager with Claire’s, leading teams, driving sales performance, overseeing daily operations, and ensuring excellent customer experiences. Recognized for strong leadership, problem-solving, and organizational skills with a commitment to achieving results across diverse roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SALES ADVISOR
Concentrix
Remote
05.2025 - Current
- Assist members with enrolling and transferring prescriptions to OptumRx Home Delivery Pharmacy.
- Promote home delivery services by explaining benefits such as convenience, cost savings, and medication adherence support.
- Accurately process prescription orders in compliance with pharmacy regulations and company standards.
- Provide information on copays, delivery timelines, refill processes, and order status.
- Resolve member concerns related to prescriptions, billing, and insurance coverage.
- Collaborate with pharmacists, pharmacy technicians, and healthcare providers to ensure timely and accurate delivery of medications.
- Consistently meet or exceed performance targets in sales, service quality, and productivity.
- Safeguard patient information and maintain HIPAA compliance.
STORE MANAGER
Claires
12.2021 - 04.2024
- Meeting or exceeding sales goals and contributing to overall team success.
- Fostered strong customer relationships through personalized service, enhancing client loyalty and driving repeat business.
- Developed strategies to boost customer base and store traffic, enhancing profitability.
- Trained and motivated staff to meet sales targets, fostering a productive work environment.
- Ensured customer satisfaction through exceptional service, addressing grievances effectively.
- Managed store operations and ensured compliance with company policies and procedures.
- Resolved staff and customer issues promptly, maintaining a harmonious store atmosphere.
Claims Representative
Sedgwick
Remote
11.2019 - 12.2021
- Enter, update, and maintain claim information with a high level of accuracy.
- Review claim forms, supporting documents, and system data for completeness and compliance.
- Verify policyholder information and cross-check details against internal databases.
- Identify errors, missing information, or inconsistencies and take corrective action or escalate to appropriate teams.
- Maintain confidentiality of sensitive claim and policyholder information.
- Meet productivity and quality standards for claim processing.
- Communicate with other departments as needed to resolve claim discrepancies.
- Support reporting and tracking of claims data as required.
Education
HIGH SCHOOL DIPLOMA - undefined
Germantown High School
Germantown, TN01.2019
Skills
- Claims Processing & Verification
- Prescription Order Management )
- Data Entry Accuracy & Speed
- Health Insurance & Pharmacy Benefit Knowledge
- Customer Service & Patient Support
- Sales & Service Goal Achievement
- Microsoft Office Suite (Excel, Word, Outlook)
- Claims & Pharmacy Software Systems
- Attention to Detail & Error Detection
- Problem-Solving & Analytical Thinking
- HIPAA & Confidentiality Compliance
- Time Management & Multitasking
- Communication (Verbal & Written)
- Conflict Resolution & Issue Escalation
- Team Collaboration & Cross-Department Support
- Staff Training, Coaching & Leadership
- Customer Experience & Relationship Building
- Visual Merchandising & Store Presentation
- Inventory Control & Loss Prevention
- Scheduling & Labor Management
Certification
HIPAA Certification
Timeline
SALES ADVISOR
Concentrix
05.2025 - Current
STORE MANAGER
Claires
12.2021 - 04.2024
Claims Representative
Sedgwick
11.2019 - 12.2021
HIGH SCHOOL DIPLOMA - undefined
Germantown High School