Iman Davis
Lane,SC
Summary
Accomplished professional with years of hands-on experience in data entry, customer service, and claims processing. Highly skilled in managing high volumes of data with exceptional accuracy, ensuring the timely and efficient processing of claims, and delivering superior customer support. Known for excellent problem-solving skills, attention to detail, and ability to handle challenging customer inquiries with professionalism and patience. Adept at working in fast-paced environments and committed to enhancing operational efficiency. Proven track record of improving customer satisfaction and resolving claims-related issues with precision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Processor & Customer Service Representative
State Farm
BPO - Remote, SC
01.2018 - Current
- Efficiently process 50–70 claims daily, reviewing and entering data into claims management systems with 99% accuracy.
- Provide exceptional customer service by responding to client inquiries regarding claims status, policy details, and coverage questions.
- Communicate effectively with claimants, insurance adjusters, and healthcare providers to gather necessary documentation and resolve disputes.
- Review claims for compliance, accuracy, and eligibility, ensuring alignment with company policies and industry regulations.
- Handle complex and sensitive customer complaints, maintaining professionalism and empathy while working to resolve issues and ensure customer satisfaction.
- Identify trends in claims issues and escalate complex cases to the appropriate department for further review, improving workflow and reducing claim errors.
- Achieved a customer satisfaction rating of 95% based on follow-up surveys.
Data Entry Specialist & Administrative Support
Express Staffing Professionals
BPO - Remote, SC
06.2015 - 12.2017
- Managed large-scale data entry projects, entering over 100,000 records accurately into company databases and customer management systems.
- Ensured data integrity by conducting regular audits and correcting discrepancies, leading to a 15% reduction in data errors.
- Processed client orders, invoices, and transactions, ensuring timely and error-free updates to company records.
- Responded to customer inquiries regarding account status, product details, and order fulfillment, providing a high level of service and assistance.
- Assisted in the preparation of monthly and quarterly reports, pulling data from multiple sources and organizing it into clear, actionable insights.
- Developed a streamlined process for entering and updating data that reduced turnaround time by 10%.
Claims Assistant & Customer Support Specialist
UnitedHealthcare
REMOTE, SC
03.2013 - 05.2015
- Processed insurance claims for medical services, verifying patient details and claims for accuracy and eligibility.
- Managed patient inquiries related to insurance coverage, claim status, and billing information, providing timely follow-up and solutions.
- Communicated with insurance providers and clients to resolve billing discrepancies and address claim denials, improving claims approval rates by 12%.
- Provided administrative support to the claims department, including filing, document management, and updating records in accordance with HIPAA standards.
- Successfully handled sensitive customer concerns, resolving issues efficiently and maintaining a high level of confidentiality.
Education
High School Diploma -
Richland Northeast
Columbia, SC06-2011
Associate of Science - Business Administration And Management
South University - SAV
Savannah, GA05-2014
Skills
- Data Entry & Database Management
- Claims Processing & Verification
- Customer Service & Client Relations
- Attention to Detail & Accuracy
- Problem Resolution & Troubleshooting
- Microsoft Office Suite (Excel, Word, Outlook)
- CRM & Claims Management Software
- Medical Terminology
- Communication & Interpersonal Skills
- Confidentiality & Data Security
- Process Improvement & Efficiency
- Billing & Coding Software
Certification
- Customer Service Excellence Certification – 2016
- Certified Data Entry Specialist (CDEP) – 2015
Professional Development
- Completed a 6-month internal training program on claims dispute resolution, resulting in a 20% improvement in claim processing efficiency.
- Participated in ongoing workshops focused on customer service best practices and conflict resolution techniques.
Timeline
Claims Processor & Customer Service Representative
State Farm
01.2018 - Current
Data Entry Specialist & Administrative Support
Express Staffing Professionals
06.2015 - 12.2017
Claims Assistant & Customer Support Specialist
UnitedHealthcare
03.2013 - 05.2015
High School Diploma -
Richland Northeast
Associate of Science - Business Administration And Management
South University - SAV