SARA VALENCIA
Championsgate,FL
Overview
11
11
years of professional experience
Work History
Remote Customer Service Representative
Salem Solutions with Tricare
championsgate, FL
02.2025 - 03.2026
- • Ensure strict HIPAA compliance while managing all incoming communications, promptly and courteously exceeding client and beneficiary expectations.
• Documented detailed call logs and case notes in CRM software (e.g., Salesforce, Oracle) with high accuracy for future claims auditing.
• Provide callers with informed and objective responses to complex or escalated concerns regarding program website benefits, eligibility requirements, claims and prior authorization determination.
•Expertly de-escalate high-priority complaints and manage customer service disputes in a professional manner, resolving them wherever possible or efficiently escalating them to management.
• Accurately perform all data entry and documentation functions across multiple systems to reflect client activity and maintain audit-ready records.
Notary Public
Notary Public
01.2023 - 02.2025
- Licensed Remote Online Notary (RON) providing accurate and efficient notarization services for a variety of legal and professional documents, including affidavits, agreements, jurats, statements, and contracts.
- Ensure compliance with state and federal regulations by verifying client identification and residency using government-issued ID cards, passports, and personal witnesses.
- Utilize advanced technology for secure remote notarization, database management, and document processing, ensuring timely and reliable service.
- Skilled in managing sensitive information with discretion and maintaining meticulous records to uphold ethical and legal standards.
Remote Spanish Interpreter
Language Line Solutions
Orlando, FL
01.2022 - 01.2023
- Delivered consecutive interpretation services for high-volume, back-to-back calls, ensuring accurate communication across diverse industries.
- Accurately conveyed concepts and meanings in accordance with established interpretation protocols, maintaining linguistic and cultural fidelity.
- Provided precise renditions with no additions or omissions, upholding client expectations and confidentiality standards.
- Demonstrated exceptional customer service through clear enunciation, professional tone, and courteous expressions to facilitate effective communication.
- Adhered to client-specific instructions, managed communication flow, and maintained neutrality without taking over the conversation.
Customer Service Representative
Naturex
South Hackensack, NJ
01.2019 - 01.2022
- Collaborated with Account Managers to facilitate seamless order processing and fulfill documentation requests.
- Managed a high volume of written and verbal customer inquiries, providing prompt and accurate resolutions.
- Built and maintained strong professional relationships with assigned client accounts, driving customer retention and satisfaction.
- Coordinated with Operations teams, including shipping, warehouse, planning, production, and laboratory, to address and resolve client needs effectively.
- Oversaw the full lifecycle of customer orders, from initial inquiries and order processing to delivery, follow-up, and issue resolution, ensuring a streamlined client experience.
Administrative Assistant
Bright Sky Enterprise
Wallington, NJ
11.2017 - 11.2019
- Created purchase orders and processed vendor invoices, ensuring accuracy and timely payment.
- Managed and updated stock inventory, tracking product levels to maintain optimal stock.
- Responded to customer inquiries through phone and chat, providing effective solutions and enhancing customer satisfaction.
- Contributed to advertising and marketing efforts to increase brand visibility and product promotion.
- Organized, mailed, and filed documents, maintaining an efficient and well-structured office system.
Customer Service Representative
Major Energy's / Respond Power
Medellín, Colombia
10.2014 - 07.2017
- Recruited new customers and employees, contributing to company growth and team expansion.
- Performed accurate data entry to maintain up-to-date customer and employee records.
- Supported sales efforts by conducting third-party verification, ensuring compliance and accurate processing.
Education
High School -
Passaic High School
06-2013
Skills
- Client Account Management
- Conflict Resolution & Problem Solving
- Data Entry & Database Management
- Relationship Building
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Adaptability & Flexibility
- Scheduling & Coordination
- HIPAA compliance
- CRM software
- Data entry accuracy
- Record keeping
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Remote Customer Service Representative
Salem Solutions with Tricare
02.2025 - 03.2026
Notary Public
Notary Public
01.2023 - 02.2025
Remote Spanish Interpreter
Language Line Solutions
01.2022 - 01.2023
Customer Service Representative
Naturex
01.2019 - 01.2022
Administrative Assistant
Bright Sky Enterprise
11.2017 - 11.2019
Customer Service Representative
Major Energy's / Respond Power
10.2014 - 07.2017
High School -
Passaic High School