Mallorie VanScoder
Bolivar,OH
Summary
Accomplished and highly motivated leader with a proven track record in guiding diverse teams, managing complex projects, and achieving strategic objectives. Known for maintaining a positive and energetic attitude while managing high-pressure situations with grace and professionalism. Expertise in building strong, long-lasting relationships with both customers and internal teams, ensuring client satisfaction and fostering loyalty. Skilled in analyzing customer feedback, implementing corrective actions, and refining service delivery to exceed expectations. Known for a collaborative leadership style that inspires teams to innovate, excel, and contribute to a culture of excellence.
Overview
12
12
years of professional experience
Work History
Client Data Services Lead
3E Company
Remote
06.2023 - Current
- Lead and coordinate a team of internal team members and outsourced partners, ensuring effective collaboration and smooth execution of account deliverables.
- Manage and oversee large customer accounts, ensuring their needs are met efficiently and effectively.
- Address customer requests, coordinating with internal teams to fulfill deliverables within specified timelines.
- Track and report on both customer and internal KPI's to measure account success and ensure alignment with company objectives.
- Coordinate regular meetings with clients to ensure alignment on goals, deliverables, and timelines while addressing any concerns or changes.
- Analyze customer account data to identify opportunities for improvement and growth.
- Implement and monitor classification metrics to ensure proper categorization and organization of products and services.
- Ensure quality control and consistency in classification workload, maintaining high standards for accuracy and reliability across all accounts.
- Ensure strict compliance with DOT regulations, RCRA federal regulations, NFPA, and HMIS guidelines to maintain safety, environmental standards, and legal compliance.
- Lead initiatives to streamline internal processes through automation, increasing efficiency and reducing operational overhead.
- Leverage AI tools to enhance decision-making, improve workflow automation, and drive continuous process improvements.
Client Data Services Specialist
3E Company
Copenhagen, Denmark
12.2018 - 06.2023
- Managed client SDS inventories, downloads, and daily requests & updates.
- Updated and maintained key information in 3E Databases, analyzing exported data for accuracy, completeness, and identifying emerging data trends.
- Supported team objectives of delivering consistent superior customer service.
- Classified in accordance with global Transportation, Storage, and Waste regulatory guidelines, in accordance with department quality standards.
- Generated invoices for billing of our clients as well as our outsourcing team.
- Managed client inventory sorts for large retailers such as Walgreens and Ulta.
- Provided quality control of NFPA classification results for our outsourced partners.
Administrative Assistant
Verisk 3E Company
Canton, Ohio
06.2016 - 12.2018
- Created corporate correspondence and presentation documents for the company.
- Designed internal newsletter and distributed weekly to all employees.
Part-Time SQL Developer
Verisk 3E Company
Canton, Ohio
06.2013 - 06.2016
- Created SQL objects such as database views.
- Developed in Oracle and Microsoft SQL Server Databases.
Education
AP Degree -
KEA - Copenhagen School of Design & Technology
Copenhagen, DenmarkSkills
- Team management
- Mentorship and coaching
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- JIRA
- Zendesk
- Inventory Downloads
- Microsoft Office
- Access Database
- 3eCompli
Languages
English
Native or Bilingual
French
Professional Working
Danish
Elementary
Interests
- Drawing and Painting
- Gardening
- Yoga
- Mindfulness Practices
- Cooking
- Volunteer Work
- Multimedia Design
Timeline
Client Data Services Lead
3E Company
06.2023 - Current
Client Data Services Specialist
3E Company
12.2018 - 06.2023
Administrative Assistant
Verisk 3E Company
06.2016 - 12.2018
Part-Time SQL Developer
Verisk 3E Company
06.2013 - 06.2016
AP Degree -
KEA - Copenhagen School of Design & Technology