Mallorie West
Pelzer,SC
Summary
Accomplished Store Manager with a proven track record at Ingles Markets Inc, excelling in customer service and problem-solving. Demonstrated success in enhancing store operations and customer satisfaction, leading to a significant reduction in customer complaints. Skilled in multitasking, organization, and maintaining positive cash flow, showcasing a blend of hard and soft skills essential for retail excellence.
Overview
8
8
years of professional experience
Work History
Store Manager
Ingles Markets Inc
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Ingles Markets Inc
05.2020 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Manager
Ingles Markets Inc
06.2017 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Bookkeeper
Ingles Markets Inc
02.2017 - 06.2017
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Cashier
Ingles Markets Inc
01.2017 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor - Elementary Education
Liberty University
Lynchburg, VAHigh School Diploma -
Palmetto High School
Williamston, SC05.2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Ingles Markets Inc
07.2024 - Current
Assistant Store Manager
Ingles Markets Inc
05.2020 - 07.2024
Customer Service Manager
Ingles Markets Inc
06.2017 - 05.2020
Bookkeeper
Ingles Markets Inc
02.2017 - 06.2017
Cashier
Ingles Markets Inc
01.2017 - 02.2017
Bachelor - Elementary Education
Liberty University
High School Diploma -
Palmetto High School
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