Mallory Albu
Redwood Falls,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Admin Assistant/Customer Care
Rio Nutrition
Redwood Falls, MN
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Main I.T tech for in-house and remote employees.
- Back-up for Ops&Logistics
- Managed time efficiently in order to complete all tasks within deadlines.
- Marketing materials and swag for customers and dealers
- Passionate about learning and committed to continual improvement.
Health Information Tech
CentraCare Health System
Redwood Falls
11.2017 - 06.2023
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Enhanced department efficiency by streamlining processes for medical record retrieval and storage.
- Ensured timely billing of services through accurate coding of diagnoses, treatments, and procedures.
- Protected patient privacy by adhering to HIPAA regulations and maintaining strict confidentiality protocols.
- Transcribed surgeries for orthopedic surgeons
- Retrieved records at the request of continuation of care facilities, surgery centers, personal and family of lost loved ones.
- Reduced errors in patient information by diligently verifying data entered into the electronic health records system.
- Streamlined release of information processes, expediting responses to requests from patients, insurance companies, and legal entities.
- Ensured compliance with state and federal regulations by regularly auditing patient charts for accuracy and completeness.
- Prepared comprehensive reports on hospital performance metrics using collected data from various sources within the organization''s EHR system.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
Order Entry/Customer Service Representative
BIC Graphic
Sleepy Eye, MN
10.2015 - 11.2017
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Entered orders in a timely fashion
- Cold calling distributors to verify information
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - Medical Administrative Secretary
Minnesota West Community And Technical College
Granite Falls, MN05.2017
High School Diploma -
Cedar Mountain High School
Morgan05.2006
Skills
- Self-Directed
- Teamwork and Collaboration
- Customer Service
- Recordkeeping
- Clerical Support
- Organizational Skills
- Multitasking Abilities
Timeline
Admin Assistant/Customer Care
Rio Nutrition
06.2023 - Current
Health Information Tech
CentraCare Health System
11.2017 - 06.2023
Order Entry/Customer Service Representative
BIC Graphic
10.2015 - 11.2017
Associate of Science - Medical Administrative Secretary
Minnesota West Community And Technical College
High School Diploma -
Cedar Mountain High School