Mallory B Bell
Murray
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
4
4
years of professional experience
Work History
Sales Associate
Wireless Zone - Verizon Authorized Retailer
Benton
04.2025 - Current
- Handled customer inquiries and resolved issues in a timely manner.
- Participated in training new staff on sales techniques and product knowledge.
- Accomplished multiple tasks in a fast-paced environment.
- Troubleshot technical issues with phones, tablets, and other smart devices.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently.
- Utilized active listening techniques to identify customer needs, and provided appropriate solutions.
Sales Representative
Victra - Verizon Authorized Retailer
Murray
01.2022 - Current
- Maximized customer satisfaction by quickly responding to any concern or request.
- Provided continued customer support after closing sales.
- Trained new employees on company policies and standards.
- Conferred with managers to develop methods and procedures to increase sales and promote business.
- Described product's to customers to accurately explain usefulness of merchandise.
- Remained up-to-date on promotions, contests, and new products.
- Captured sales and overcame objections through effective product demonstrations and persuasive communication skills to overcome objections.
- Accomplished multiple tasks in a fast-paced environment.
- Handled stressful situations professionally and multitasked with ease.
Skills
- Strong communication
- Problem solving
- Determined
- Responsible
- Strong Listening Skills
- Decision-making
- Technical troubleshooting
- Time management
Timeline
Sales Associate
Wireless Zone - Verizon Authorized Retailer
04.2025 - Current
Sales Representative
Victra - Verizon Authorized Retailer
01.2022 - Current