Mallory Derrickson
Tallahassee,Florida
Summary
Active team manager with a proven track record of providing exceptional customer service, and achieving customer satisfaction. Skilled in training new team members, handling a large volume of customers, and adapting to new environments.
Overview
5
5
years of professional experience
Work History
Team Manager
Panera Bread
Tallahassee, Florida
10.2025 - Current
- Led daily operations to ensure efficient team performance and customer satisfaction.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored food safety practices to comply with health regulations consistently.
Customer Service Associate Team Leader
Panera Bread
Palm Bay and Tallahassee, FL
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adapted to a new work environment smoothly and quickly after transferring to a different location.
- Provided coaching and mentoring to new team members to deliver excellent customer service.
Team Member
Del's Freez
Melbourne, USA
05.2024 - 08.2024
- Transitioned from a POS system to handwriting orders on a paper and typing prices into a cash register
- Memorized the prices to each menu item in order to operate into cash register
- Efficiently handled cash only transactions and maintained the cash drawer daily
Volunteer
Sebastian River Medical Center
Sebastian, USA
06.2022 - 08.2022
- Transported patients to testing and treatment units, and other areas
- Wiped down the equipment with proper cleaning products after each patient's transport to reduce instances of infection
- Restocked supplies and maintained adequate stock levels
Education
Bachelor of Science (B.S.) - Hospitality and Tourism Management
Florida State University
05-2026
Associate in Arts (A.A.) - General Studies
Eastern Florida State College
05.2023
Skills
- Product knowledge
- Training and coaching
- Customer service
- Sales floor
- Pos systems
- Data entry
- Money handling
- Computer proficiency
- ServSafe Certified
Timeline
Team Manager
Panera Bread
10.2025 - Current
Team Member
Del's Freez
05.2024 - 08.2024
Volunteer
Sebastian River Medical Center
06.2022 - 08.2022
Customer Service Associate Team Leader
Panera Bread
03.2021 - Current
Bachelor of Science (B.S.) - Hospitality and Tourism Management
Florida State University
Associate in Arts (A.A.) - General Studies
Eastern Florida State College